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@ -22,14 +22,12 @@ import com.epmet.commons.tools.scan.param.ImgTaskDTO; |
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import com.epmet.commons.tools.scan.param.TextScanParamDTO; |
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import com.epmet.commons.tools.scan.param.TextTaskDTO; |
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import com.epmet.commons.tools.scan.result.SyncScanResult; |
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import com.epmet.commons.tools.utils.ConvertUtils; |
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import com.epmet.commons.tools.utils.DateUtils; |
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import com.epmet.commons.tools.utils.EpmetRequestHolder; |
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import com.epmet.commons.tools.utils.Result; |
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import com.epmet.commons.tools.utils.ScanContentUtils; |
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import com.epmet.commons.tools.utils.*; |
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import com.epmet.dao.IcEventDao; |
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import com.epmet.dto.CustomerAgencyDTO; |
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import com.epmet.dto.CustomerDTO; |
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import com.epmet.dto.IcEventDTO; |
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import com.epmet.dto.IssueProjectCategoryDictDTO; |
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import com.epmet.dto.IcResiUserDTO; |
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import com.epmet.dto.IssueProjectCategoryDictDTO; |
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import com.epmet.dto.form.*; |
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@ -42,6 +40,7 @@ import com.epmet.resi.group.constant.TopicConstant; |
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import com.epmet.service.*; |
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import com.github.pagehelper.PageHelper; |
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import com.github.pagehelper.PageInfo; |
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import lombok.extern.slf4j.Slf4j; |
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import org.apache.commons.collections4.MapUtils; |
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import org.apache.commons.lang3.StringUtils; |
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import org.springframework.beans.factory.annotation.Autowired; |
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@ -53,6 +52,7 @@ import org.springframework.util.CollectionUtils; |
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import java.math.BigDecimal; |
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import java.util.*; |
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import java.util.concurrent.atomic.AtomicReference; |
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import java.util.function.Function; |
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import java.util.stream.Collectors; |
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/** |
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@ -61,7 +61,9 @@ import java.util.stream.Collectors; |
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* @author generator generator@elink-cn.com |
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* @since v1.0.0 2022-05-17 |
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*/ |
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@Slf4j |
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@Service |
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public class IcEventServiceImpl extends BaseServiceImpl<IcEventDao, IcEventEntity> implements IcEventService, ResultDataResolver { |
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@Value("${openapi.scan.server.url}") |
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@ -90,6 +92,9 @@ public class IcEventServiceImpl extends BaseServiceImpl<IcEventDao, IcEventEntit |
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private IcEventOperationLogService icEventOperationLogService; |
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@Autowired |
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private EpmetUserOpenFeignClient userOpenFeignClient; |
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@Autowired |
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private OperCrmOpenFeignClient crmOpenFeignClient; |
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@Override |
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public PageData<IcEventListResultDTO> list(IcEventListFormDTO formDTO) { |
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@ -103,7 +108,7 @@ public class IcEventServiceImpl extends BaseServiceImpl<IcEventDao, IcEventEntit |
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List<AllGridsByUserIdResultDTO> gridInfoList = gridInfoRes.success() && !org.apache.commons.collections4.CollectionUtils.isEmpty(gridInfoRes.getData()) ? gridInfoRes.getData() : new ArrayList<>(); |
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Map<String, String> gridInfoMap = gridInfoList.stream().collect(Collectors.toMap(AllGridsByUserIdResultDTO::getGridId, AllGridsByUserIdResultDTO::getGridName, (key1, key2) -> key2)); |
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//与户主关系字典表数据
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//事件管理字典表数据
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Result<Map<String, String>> statusRes = adminOpenFeignClient.dictMap(DictTypeEnum.IC_EVENT_SOURCE_TYPE.getCode()); |
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Map<String, String> statusMap = statusRes.success() && MapUtils.isNotEmpty(statusRes.getData()) ? statusRes.getData() : new HashMap<>(); |
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@ -209,7 +214,7 @@ public class IcEventServiceImpl extends BaseServiceImpl<IcEventDao, IcEventEntit |
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//2.判断是否立项或转需求
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//2-1.项目立项
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if (StringUtils.isNotBlank(formDTO.getOperationType()) && "1".equals(formDTO.getOperationType())) { |
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EventToProjectResultDTO project = projectTraceService.eventToProject(formDTO.getProject()); |
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EventToProjectResultDTO project = projectTraceService.icEventToProject(formDTO.getProject()); |
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formDTO.setOperationId(project.getProjectId()); |
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} |
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//2-2.转需求
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@ -230,6 +235,8 @@ public class IcEventServiceImpl extends BaseServiceImpl<IcEventDao, IcEventEntit |
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IcEventEntity entity = ConvertUtils.sourceToTarget(formDTO, IcEventEntity.class); |
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entity.setAgencyId(gridInfo.getPid()); |
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entity.setGridPids(gridInfo.getPids()); |
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entity.setLatestOperatedTime(new Date()); |
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entity.setAuditStatus(TopicConstant.AUTO_PASSED); |
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insert(entity); |
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//3-2.附件数据保存
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List<IcEventAttachmentEntity> imageEntityList = new ArrayList<>(); |
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@ -294,8 +301,7 @@ public class IcEventServiceImpl extends BaseServiceImpl<IcEventDao, IcEventEntit |
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} |
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//转需求对应的操作记录
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if (StringUtils.isNotBlank(formDTO.getOperationType()) && "2".equals(formDTO.getOperationType())) { |
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date.setTime(date.getTime() + 6000 * 1); |
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logList.add(logEntity(formDTO.getCustomerId(), entity.getId(), formDTO.getUserId(), date, "shift_demand", "shift_demand")); |
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logList.add(logEntity(formDTO.getCustomerId(), entity.getId(), formDTO.getUserId(), formDTO.getDemand().getWantServiceTime(), "shift_demand", "shift_demand")); |
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} |
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//选择了已完成
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if (StringUtils.isNotBlank(formDTO.getOperationType()) && "closed_case".equals(formDTO.getStatus())) { |
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@ -603,4 +609,350 @@ public class IcEventServiceImpl extends BaseServiceImpl<IcEventDao, IcEventEntit |
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PageInfo<IcEventResultDTO> pageInfo = new PageInfo<>(list); |
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return new PageData<>(list, pageInfo.getTotal()); |
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} |
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/** |
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* @Author sun |
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* @Description 事件管理-回复 |
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**/ |
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@Override |
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@Transactional(rollbackFor = Exception.class) |
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public void reply(IcEventReplyFormDTO formDTO) { |
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//1.查询事件数据 判断是否允许回复
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IcEventEntity entity = baseDao.selectById(formDTO.getIcEventId()); |
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if (null == entity || "1".equals(entity.getOperationType()) || "2".equals(entity.getOperationType())) { |
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throw new EpmetException(EpmetErrorCode.EPMET_COMMON_OPERATION_FAIL.getCode(), "当前事件不允许回复"); |
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} |
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//2.修改事件数据
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if (StringUtils.isNotBlank(formDTO.getOperationType()) && "closed_case".equals(formDTO.getStatus())){ |
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entity.setStatus(formDTO.getStatus()); |
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entity.setCloseCaseTime(new Date()); |
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} |
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entity.setLatestOperatedTime(new Date()); |
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baseDao.updateById(entity); |
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//3.新增回复数据
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//获取当前工作人员缓存信息
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CustomerStaffInfoCacheResult staffInfo = CustomerStaffRedis.getStaffInfo(formDTO.getCustomerId(), formDTO.getUserId()); |
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if (null == staffInfo) { |
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throw new EpmetException(String.format("查询工作人员%s缓存信息失败...", formDTO.getUserId())); |
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} |
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IcEventReplyEntity replyEntity = new IcEventReplyEntity(); |
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replyEntity.setCustomerId(formDTO.getCustomerId()); |
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replyEntity.setIcEventId(formDTO.getIcEventId()); |
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replyEntity.setFromUserId(formDTO.getUserId()); |
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replyEntity.setContent(formDTO.getContent()); |
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replyEntity.setUserShowName(staffInfo.getAgencyName() + "-" + staffInfo.getRealName()); |
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icEventReplyService.insert(replyEntity); |
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//4.判断新增或修改分类数据
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if (StringUtils.isNotBlank(formDTO.getOperationType())) { |
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//查询分类信息
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List<String> categoryList = new ArrayList<>(); |
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categoryList.add(formDTO.getCategoryId()); |
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CategoryTagResultDTO category = queryCategory(formDTO.getCustomerId(), categoryList); |
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AtomicReference<IcEventCategoryEntity> categoryEntity = null; |
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category.getCategoryList().forEach(ca -> { |
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if (ca.getId().equals(formDTO.getCategoryId())) { |
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categoryEntity.set(new IcEventCategoryEntity()); |
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categoryEntity.get().setCustomerId(formDTO.getCustomerId()); |
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categoryEntity.get().setIcEventId(entity.getId()); |
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categoryEntity.get().setCategoryId(ca.getId()); |
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categoryEntity.get().setCategoryPids(ca.getPids()); |
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categoryEntity.get().setCategoryCode(ca.getCategoryCode()); |
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} |
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}); |
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IcEventCategoryEntity icEventCategory = icEventCategoryService.getByEventId(formDTO.getIcEventId()); |
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if (null == category) { |
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icEventCategoryService.insert(categoryEntity.get()); |
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} else { |
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categoryEntity.get().setId(icEventCategory.getId()); |
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icEventCategoryService.updateById(categoryEntity.get()); |
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} |
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} |
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//5.新增操作记录数据
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IcEventOperationLogEntity logEntity = logEntity(formDTO.getCustomerId(), formDTO.getIcEventId(), formDTO.getUserId(), new Date(), "reply", "reply"); |
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icEventOperationLogService.insert(logEntity); |
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} |
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/** |
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* @Author sun |
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* @Description 事件管理-立项 |
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**/ |
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@Override |
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@Transactional(rollbackFor = Exception.class) |
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public void icEventToProject(IcEventToProjectFormDTO formDTO) { |
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//1.查询事件数据
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IcEventEntity entity = baseDao.selectById(formDTO.getIcEventId()); |
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if (null == entity || "1".equals(entity.getOperationType()) || "2".equals(entity.getOperationType())) { |
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throw new EpmetException(EpmetErrorCode.EPMET_COMMON_OPERATION_FAIL.getCode(), "当前事件不允许立项"); |
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} |
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//2.调用事件立项接口
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EventToProjectResultDTO project = projectTraceService.icEventToProject(formDTO); |
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//3.更新事件数据
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entity.setOperationType("1"); |
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entity.setOperationId(project.getProjectId()); |
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entity.setLatestOperatedTime(new Date()); |
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baseDao.updateById(entity); |
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//4.新增操作记录
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IcEventOperationLogEntity logEntity = logEntity(formDTO.getCustomerId(), formDTO.getIcEventId(), formDTO.getUserId(), new Date(), "shift_project", "shift_project"); |
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icEventOperationLogService.insert(logEntity); |
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} |
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/** |
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* @Author sun |
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* @Description 事件管理-转需求 |
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**/ |
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@Override |
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@Transactional(rollbackFor = Exception.class) |
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public void icEventToDemand(IcDemandFormDTO formDTO) { |
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//1.查询事件数据
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IcEventEntity entity = baseDao.selectById(formDTO.getIcEventId()); |
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if (null == entity || "1".equals(entity.getOperationType()) || "2".equals(entity.getOperationType())) { |
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throw new EpmetException(EpmetErrorCode.EPMET_COMMON_OPERATION_FAIL.getCode(), "当前事件不允许转需求"); |
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} |
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//2.调用转需求接口
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Result<DemandRecId> recIdResult = epmetHeartOpenFeignClient.icEventToDemand(formDTO); |
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if (!recIdResult.success() || recIdResult.getData() == null) { |
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throw new RenException(recIdResult.getCode(), recIdResult.getMsg()); |
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} |
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//3.更新事件数据
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entity.setOperationType("2"); |
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entity.setOperationId(recIdResult.getData().getDemandRecId()); |
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entity.setLatestOperatedTime(new Date()); |
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baseDao.updateById(entity); |
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//4.新增操作记录
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IcEventOperationLogEntity logEntity = logEntity(formDTO.getCustomerId(), formDTO.getIcEventId(), formDTO.getDemandUserId(), new Date(), "shift_demand", "shift_demand"); |
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icEventOperationLogService.insert(logEntity); |
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} |
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/** |
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* 事件分类分析-一级分类下事件数量 |
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* |
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* @param formDTO |
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* @return |
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*/ |
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@Override |
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public List<IcEventCategoryAnalysisResDTO> categoryAnalysisTotal(IcEventCategoryAnalysisFormDTO formDTO) { |
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Result<List<IssueProjectCategoryDictDTO>> res = govIssueOpenFeignClient.queryFirstCategory(formDTO.getCustomerId()); |
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if (!res.success() || CollectionUtils.isEmpty(res.getData())) { |
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throw new EpmetException(EpmetErrorCode.EPMET_COMMON_OPERATION_FAIL.getCode(), "当前客户下未配置事件分类"); |
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} |
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int length = res.getData().get(NumConstant.ZERO).getCategoryCode().length(); |
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formDTO.setCategoryOneLength(length); |
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if ("agency".equals(formDTO.getOrgType())) { |
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formDTO.setGridPids(getEventGridPids(formDTO.getOrgId())); |
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} |
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List<IcEventCategoryAnalysisResDTO> resList = baseDao.selectFirstCategoryTotal(formDTO); |
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Map<String, IcEventCategoryAnalysisResDTO> resMap = resList.stream().collect(Collectors.toMap(IcEventCategoryAnalysisResDTO::getCategoryCode, Function.identity())); |
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List<IcEventCategoryAnalysisResDTO> result = new ArrayList<>(); |
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for (IssueProjectCategoryDictDTO dict : res.getData()) { |
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IcEventCategoryAnalysisResDTO resultDto = ConvertUtils.sourceToTarget(dict, IcEventCategoryAnalysisResDTO.class); |
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resultDto.setTotal(MapUtils.isNotEmpty(resMap) && resMap.containsKey(dict.getCategoryCode()) ? resMap.get(dict.getCategoryCode()).getTotal() : NumConstant.ZERO); |
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result.add(resultDto); |
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} |
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return result; |
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} |
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/** |
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* @Author sun |
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* @Description 事件管理-评价 |
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**/ |
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@Override |
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@Transactional(rollbackFor = Exception.class) |
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public void comment(IcEventReplyFormDTO formDTO) { |
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//1.查询事件是否存在
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IcEventEntity entity = baseDao.selectById(formDTO.getIcEventId()); |
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if (null == entity || !"closed_case".equals(entity.getStatus()) || StringUtils.isNotBlank(entity.getSatisfaction())) { |
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throw new EpmetException(EpmetErrorCode.EPMET_COMMON_OPERATION_FAIL.getCode(), "不允许评价，事件不存在或还未办结"); |
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} |
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//2.判断当前评价人是否是事件创建人
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if (!formDTO.getUserId().equals(entity.getCreatedBy())) { |
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throw new EpmetException(EpmetErrorCode.EPMET_COMMON_OPERATION_FAIL.getCode(), "不允许评价，当前评价人不是事件创建人"); |
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} |
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//3.修改事件数据
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entity.setCommentUserId(formDTO.getUserId()); |
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entity.setSatisfaction(formDTO.getSatisfaction()); |
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entity.setCommentTime(new Date()); |
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baseDao.updateById(entity); |
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} |
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/** |
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* @Author sun |
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* @Description 事件管理-评价 |
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**/ |
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@Override |
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public IcEventListResultDTO detail(IcEventListFormDTO formDTO) { |
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IcEventListResultDTO resultDTO = new IcEventListResultDTO(); |
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//1.获取事件基本信息
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List<IcEventListResultDTO> list = baseDao.icEventList(formDTO); |
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if (!CollectionUtils.isEmpty(list)) { |
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resultDTO = list.get(0); |
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//查询网格名称(组织-网格)
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List<String> gridIds = list.stream().map(IcEventListResultDTO::getGridId).collect(Collectors.toList()).stream().distinct().collect(Collectors.toList()); |
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Result<List<AllGridsByUserIdResultDTO>> gridInfoRes = govOrgOpenFeignClient.getGridListByGridIds(gridIds); |
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List<AllGridsByUserIdResultDTO> gridInfoList = gridInfoRes.success() && !org.apache.commons.collections4.CollectionUtils.isEmpty(gridInfoRes.getData()) ? gridInfoRes.getData() : new ArrayList<>(); |
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Map<String, String> gridInfoMap = gridInfoList.stream().collect(Collectors.toMap(AllGridsByUserIdResultDTO::getGridId, AllGridsByUserIdResultDTO::getGridName, (key1, key2) -> key2)); |
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//事件管理字典表数据
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Result<Map<String, String>> statusRes = adminOpenFeignClient.dictMap(DictTypeEnum.IC_EVENT_SOURCE_TYPE.getCode()); |
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Map<String, String> statusMap = statusRes.success() && MapUtils.isNotEmpty(statusRes.getData()) ? statusRes.getData() : new HashMap<>(); |
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//封装数据
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if (gridInfoMap.containsKey(resultDTO.getGridId())) { |
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resultDTO.setGridName(gridInfoMap.get(resultDTO.getGridId())); |
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} |
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if (StringUtils.isNotBlank(resultDTO.getSourceType())) { |
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resultDTO.setSourceTypeName(statusMap.get(resultDTO.getSourceType())); |
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} |
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//每个事件对应的图片数据
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List<String> imageList = new ArrayList<>(); |
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List<String> voiceList = new ArrayList<>(); |
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resultDTO.getAttachmentList().forEach(file -> { |
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if ("image".equals(file.getType())) { |
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imageList.add(file.getUrl()); |
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} else if ("voice".equals(file.getType())) { |
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voiceList.add(file.getUrl()); |
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} |
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}); |
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resultDTO.setImageList(imageList); |
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resultDTO.setVoiceList(voiceList); |
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//分类信息
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if(StringUtils.isNotBlank(resultDTO.getCategoryId())){ |
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List<String> categoryList = new ArrayList<>(); |
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categoryList.add(resultDTO.getCategoryId()); |
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CategoryTagResultDTO category = queryCategory(formDTO.getCustomerId(), categoryList); |
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for (IssueProjectCategoryDictDTO ca : category.getCategoryList()){ |
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if (ca.getId().equals(resultDTO.getCategoryId())) { |
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resultDTO.setCategoryName(ca.getParentCategoryName()+"-"+ca.getCategoryName()); |
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} |
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} |
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} |
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} |
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return resultDTO; |
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} |
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|
|
|
|
|
/** |
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|
|
* 事件分类分析- 饼图2，直属下级 事件数量 |
|
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|
* |
|
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|
* @param formDTO |
|
|
|
* @return |
|
|
|
*/ |
|
|
|
@Override |
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|
|
public List<IcEventAnalysisOrgResDTO> analysisOrgTotal(IcEventCategoryAnalysisFormDTO formDTO) { |
|
|
|
List<IcEventAnalysisOrgResDTO> list = new ArrayList<>(); |
|
|
|
if ("grid".equals(formDTO.getOrgType())) { |
|
|
|
GridInfoCache gridInfoCache = CustomerOrgRedis.getGridInfo(formDTO.getOrgId()); |
|
|
|
if (null == gridInfoCache) { |
|
|
|
throw new EpmetException(EpmetErrorCode.EPMET_COMMON_OPERATION_FAIL.getCode(), "网格信息查询异常"); |
|
|
|
} |
|
|
|
IcEventAnalysisOrgResDTO grid = ConvertUtils.sourceToTarget(formDTO,IcEventAnalysisOrgResDTO.class); |
|
|
|
grid.setOrgName(gridInfoCache.getGridName()); |
|
|
|
grid.setTotal(baseDao.selectGridTotal(formDTO.getOrgId())); |
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|
|
list.add(grid); |
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|
|
return list; |
|
|
|
} |
|
|
|
Result<List<SubOrgResDTO>> subOrgListRes = govOrgOpenFeignClient.subOrgList(formDTO.getOrgId()); |
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|
|
if (!subOrgListRes.success() || CollectionUtils.isEmpty(subOrgListRes.getData())) { |
|
|
|
return list; |
|
|
|
} |
|
|
|
for (SubOrgResDTO org : subOrgListRes.getData()) { |
|
|
|
IcEventAnalysisOrgResDTO resultDto = ConvertUtils.sourceToTarget(org, IcEventAnalysisOrgResDTO.class); |
|
|
|
resultDto.setTotal(baseDao.selectOrgTotal(org.getOrgId(), org.getOrgType())); |
|
|
|
list.add(resultDto); |
|
|
|
} |
|
|
|
return list; |
|
|
|
} |
|
|
|
|
|
|
|
/** |
|
|
|
* Desc: 定时任务自动评价 |
|
|
|
* @param formDTO |
|
|
|
* @author zxc |
|
|
|
* @date 2022/5/18 16:35 |
|
|
|
*/ |
|
|
|
@Override |
|
|
|
public void autoEvaluation(AutoEvaluationFormDTO formDTO) { |
|
|
|
List<String> customerIds = new ArrayList<>(); |
|
|
|
if (StringUtils.isBlank(formDTO.getCustomerId())){ |
|
|
|
Result<List<CustomerDTO>> allCustomerList = crmOpenFeignClient.getAllCustomerList(); |
|
|
|
if (!allCustomerList.success()){ |
|
|
|
throw new EpmetException("查询所有客户失败"); |
|
|
|
} |
|
|
|
List<CustomerDTO> data = allCustomerList.getData(); |
|
|
|
customerIds.addAll(data.stream().map(m -> m.getId()).collect(Collectors.toList())); |
|
|
|
}else { |
|
|
|
customerIds.add(formDTO.getCustomerId()); |
|
|
|
} |
|
|
|
customerIds.forEach(c -> { |
|
|
|
autoEvaluationDispose(c); |
|
|
|
}); |
|
|
|
} |
|
|
|
|
|
|
|
/** |
|
|
|
* Desc: 处理未评价的icEvent |
|
|
|
* @param customerId |
|
|
|
* @author zxc |
|
|
|
* @date 2022/5/18 16:52 |
|
|
|
*/ |
|
|
|
@Transactional(rollbackFor = Exception.class) |
|
|
|
public void autoEvaluationDispose(String customerId){ |
|
|
|
Integer no = NumConstant.ONE; |
|
|
|
Integer size = NumConstant.ONE_HUNDRED; |
|
|
|
List<String> ids = new ArrayList<>(); |
|
|
|
do { |
|
|
|
int start = (no - NumConstant.ONE) * size; |
|
|
|
ids = baseDao.getAutoEvaluationIds(customerId,start,size); |
|
|
|
// 批量更新
|
|
|
|
baseDao.updateAutoEvaluation(ids); |
|
|
|
no++; |
|
|
|
}while (ids.size() == size); |
|
|
|
} |
|
|
|
|
|
|
|
/** |
|
|
|
* @Author sun |
|
|
|
* @Description 事件管理-处理进展 |
|
|
|
**/ |
|
|
|
@Override |
|
|
|
public LinkedList<IcEventProcessListResultDTO> process(IcEventReplyFormDTO formDTO) { |
|
|
|
LinkedList<IcEventProcessListResultDTO> resultList = new LinkedList<IcEventProcessListResultDTO>(); |
|
|
|
//1.查询事件基础信息
|
|
|
|
IcEventEntity entity = baseDao.selectById(formDTO.getIcEventId()); |
|
|
|
if (null == entity) { |
|
|
|
throw new EpmetException(EpmetErrorCode.EPMET_COMMON_OPERATION_FAIL.getCode(), "事件不存在"); |
|
|
|
} |
|
|
|
|
|
|
|
//2.查询事件回复信息
|
|
|
|
LinkedList<IcEventProcessListResultDTO> event = icEventReplyService.getByEventId(formDTO.getIcEventId()); |
|
|
|
|
|
|
|
|
|
|
|
//3.判断查询事件项目进展或需求进展信息
|
|
|
|
//项目进展
|
|
|
|
if ("1".equals(entity.getOperationType())) { |
|
|
|
ProcessListV2FormDTO processListV2FormDTO = new ProcessListV2FormDTO(); |
|
|
|
processListV2FormDTO.setProjectId(entity.getOperationId()); |
|
|
|
List<ProcessListV2ResultDTO> project = projectTraceService.processListV2(processListV2FormDTO); |
|
|
|
resultList.addAll(ConvertUtils.sourceToTarget(project, IcEventProcessListResultDTO.class)); |
|
|
|
} |
|
|
|
//需求进展
|
|
|
|
if ("2".equals(entity.getOperationType())) { |
|
|
|
LinkedList<IcEventProcessListResultDTO> demand = icEventOperationLogService.getByEventId(formDTO.getIcEventId()); |
|
|
|
resultList.addAll(demand); |
|
|
|
} |
|
|
|
resultList.addAll(event); |
|
|
|
|
|
|
|
return resultList; |
|
|
|
} |
|
|
|
|
|
|
|
|
|
|
|
} |
wangxianzhang
3 years ago