diff --git a/esua-epdc/epdc-module/epdc-analysis/epdc-analysis-client/src/main/java/com/elink/esua/epdc/dto/screen/result/OrgGovrnAbilityDTO.java b/esua-epdc/epdc-module/epdc-analysis/epdc-analysis-client/src/main/java/com/elink/esua/epdc/dto/screen/result/OrgGovrnAbilityDTO.java
index 26a457b7..0ffa033d 100644
--- a/esua-epdc/epdc-module/epdc-analysis/epdc-analysis-client/src/main/java/com/elink/esua/epdc/dto/screen/result/OrgGovrnAbilityDTO.java
+++ b/esua-epdc/epdc-module/epdc-analysis/epdc-analysis-client/src/main/java/com/elink/esua/epdc/dto/screen/result/OrgGovrnAbilityDTO.java
@@ -61,7 +61,7 @@ public class OrgGovrnAbilityDTO implements Serializable {
     private BigDecimal respProjectRatio;
 
     /**
-     * 办结项目率
+     * 办结项目率（2021-12-04 由办结率改为解决率）
      */
     private BigDecimal closedProjectRatio;
 
diff --git a/esua-epdc/epdc-module/epdc-analysis/epdc-analysis-server/src/main/resources/mapper/screen/ScreenIndexDataDao.xml b/esua-epdc/epdc-module/epdc-analysis/epdc-analysis-server/src/main/resources/mapper/screen/ScreenIndexDataDao.xml
index b548236c..e10aff07 100644
--- a/esua-epdc/epdc-module/epdc-analysis/epdc-analysis-server/src/main/resources/mapper/screen/ScreenIndexDataDao.xml
+++ b/esua-epdc/epdc-module/epdc-analysis/epdc-analysis-server/src/main/resources/mapper/screen/ScreenIndexDataDao.xml
@@ -486,160 +486,178 @@
 
     <select id="selectListOrgGovrnAbility" resultType="com.elink.esua.epdc.dto.screen.result.OrgGovrnAbilityDTO">
         SELECT
-            d.id as agencyId,
-            if(d.id = '1215437824174608386',0,d.pid) AS parentId,
-            DATE_FORMAT(STR_TO_DATE(#{yearMonth, jdbcType=VARCHAR}, '%Y'),'%Y') AS yearId,
-            CONCAT(DATE_FORMAT(STR_TO_DATE(#{yearMonth, jdbcType=VARCHAR}, '%Y'), '%Y'), 'Q', QUARTER(STR_TO_DATE(#{yearMonth, jdbcType=VARCHAR}, '%Y-%m-%d'))) quarterId,
-            DATE_FORMAT(STR_TO_DATE(#{yearMonth, jdbcType=VARCHAR}, '%Y-%m'),'%Y%m') AS monthId,
-            CASE d.TYPE_KEY WHEN 'community_party' THEN 'community' WHEN 'street_party' THEN 'street' WHEN 'district_party' THEN 'district' END as dataType,
-            IFNULL(t1.transferedCount, 0) AS transferedCount,
-            IFNULL(t.closedProjectCount, 0) AS closedProjectCount,
-            IFNULL(round((t1.respProject / t1.transferedCount),2), 0.00) respProjectRatio,
-            IFNULL(t1.respProject, 0) respProjectRatioFz,
-            IFNULL(t1.transferedCount, 0) respProjectRatioFm,
-            CASE WHEN t.closedProjectCount > t1.transferedCount THEN 100.00 ELSE IFNULL(round((t.closedProjectCount / t1.transferedCount),4)*100, 0.00) END AS closedProjectRatio,
-            IFNULL(CASE WHEN t.closedProjectCount > t1.transferedCount THEN t.closedProjectCount ELSE t1.transferedCount END, 0) AS closedProjectRatioFm,
-            IFNULL(t.closedProjectCount, 0) closedProjectRatioFz,
-            IFNULL(t.satisfactionRatio, 0.00) AS satisfactionRatio,
-            IFNULL(t.satisfactionRatioFz, 0) AS satisfactionRatioFz,
-            IFNULL(t.satisfactionRatioFm, 0) AS satisfactionRatioFm,
-            IFNULL(IF( d.TYPE_KEY = 'street_party', t.handleProjectRatioFz, 0),0) handleProjectRatioFz,
-            IFNULL(IF( d.TYPE_KEY = 'street_party', t.handleProjectRatioFm, 0),0) handleProjectRatioFm,
-            IF( d.TYPE_KEY = 'street_party', IFNULL(t.handleProjectRatio,0.00),0.00) AS handleProjectRatio,
-            0.00 AS overdueProjectRatio,
-            0 AS overdueProjectRatioFz,
-            0 AS overdueProjectRatioFm
+        d.id as agencyId,
+        if(d.id = '1215437824174608386',0,d.pid) AS parentId,
+        DATE_FORMAT(STR_TO_DATE(#{yearMonth, jdbcType=VARCHAR}, '%Y'),'%Y') AS yearId,
+        CONCAT(DATE_FORMAT(STR_TO_DATE(#{yearMonth, jdbcType=VARCHAR}, '%Y'), '%Y'), 'Q', QUARTER(STR_TO_DATE(#{yearMonth, jdbcType=VARCHAR}, '%Y-%m-%d'))) quarterId,
+        DATE_FORMAT(STR_TO_DATE(#{yearMonth, jdbcType=VARCHAR}, '%Y-%m'),'%Y%m') AS monthId,
+        CASE d.TYPE_KEY WHEN 'community_party' THEN 'community' WHEN 'street_party' THEN 'street' WHEN 'district_party' THEN 'district' END as dataType,
+        0.0000 AS overdueProjectRatio,
+        0 AS overdueProjectRatioFz,
+        0 AS overdueProjectRatioFm,
+        IFNULL(tm2.transferedCount, 0) AS transferedCount,
+        IFNULL(tm1.closedProjectCount, 0) AS closedProjectCount,
+        IFNULL(round(tm3.respProject / tm2.transferedCount, 4), 0.0000) respProjectRatio,
+        IFNULL(tm3.respProject, 0) respProjectRatioFz,
+        IFNULL(tm2.transferedCount, 0) respProjectRatioFm,
+        IFNULL(tm2.closedProjectRatio, 0.00) AS closedProjectRatio,
+        IFNULL(tm2.closedProjectRatioFz, 0) AS closedProjectRatioFz,
+        IFNULL(tm2.closedProjectRatioFm, 0) AS closedProjectRatioFm,
+        IFNULL(IF( d.TYPE_KEY = 'street_party', tm1.handleProjectRatioFz, 0),0) handleProjectRatioFz,
+        IFNULL(IF( d.TYPE_KEY = 'street_party', tm1.handleProjectRatioFm, 0),0) handleProjectRatioFm,
+        IF( d.TYPE_KEY = 'street_party', IFNULL(tm1.handleProjectRatio,0.0000),0.0000) AS handleProjectRatio
         FROM esua_epdc_admin.sys_dept d
-                 LEFT JOIN
-             (SELECT
-                  t.HANDLER_DEPT_ID,
-                  COUNT(t.ITEM_ID) AS closedProjectCount,
-                  IFNULL(ROUND((count(t.EVALUATION_SCORE = 1 or null) * 0.6 + count(t.EVALUATION_SCORE = 2 or null)) /
-                               count(t.EVALUATION_SCORE is not null or null),4)*100, 0.00) as satisfactionRatio,
-                  (count(t.EVALUATION_SCORE = 1 or null) * 0.6 + count(t.EVALUATION_SCORE = 2 or null)) AS satisfactionRatioFz,
-                  count(t.EVALUATION_SCORE is not null or null) AS satisfactionRatioFm,
-                  COUNT(t.ITEM_ID) / SUM(TIMESTAMPDIFF(MINUTE,t.itemCreatedTime, t.closedItemTime)) AS handleProjectRatio,
-                  COUNT(t.ITEM_ID) AS handleProjectRatioFz,
-                  SUM(TIMESTAMPDIFF(MINUTE,t.itemCreatedTime, t.closedItemTime)) AS handleProjectRatioFm
-              FROM
-                  (SELECT eihp.`ITEM_ID` , eihp.`HANDLER_DEPT_ID` , eihp.`CREATED_TIME` AS closedItemTime, ei.`CREATED_TIME` AS itemCreatedTime, ei.`EVALUATION_SCORE`
-                   FROM `esua_epdc_events`.`epdc_item_handle_process` eihp
-                            LEFT JOIN `esua_epdc_events`.`epdc_item` ei on ei.`ID` = eihp.`ITEM_ID` AND ei.`DEL_FLAG` = '0'
-                   WHERE eihp.`DEL_FLAG`= '0'
-                     AND eihp.`STATE`= '10'
-                     AND date_format(eihp.CREATED_TIME, '%Y-%m') = #{yearMonth, jdbcType=VARCHAR} GROUP BY eihp.`ITEM_ID`) t GROUP BY t.HANDLER_DEPT_ID) t on t.HANDLER_DEPT_ID = d.`id`
-                 LEFT JOIN
-             (SELECT ttt.DEPT_ID, COUNT(ttt.ITEM_ID) AS transferedCount, SUM(TIMESTAMPDIFF(MINUTE,ttt.timeToBeWhistled, ttt.earliestResponseTime)) AS respProject FROM
-                 (SELECT
-                      tt.CREATED_TIME AS timeToBeWhistled,
-                      MIN( tmphp.CREATED_TIME ) AS earliestResponseTime,
-                      tt.ITEM_ID,
-                      tt.DEPT_ID
-                  FROM
-                      (
-                          SELECT
-                              eid.ID,
-                              eid.CREATED_TIME,
-                              eid.DEPT_ID,
-                              eid.ITEM_ID
-                          FROM
-                              `esua_epdc_events`.epdc_item_dept eid
-                          WHERE
-                              eid.DEL_FLAG = '0'
-                            AND date_format( eid.CREATED_TIME, '%Y-%m' ) = #{yearMonth, jdbcType=VARCHAR}
-                          GROUP BY
-                              eid.ITEM_ID
-                      ) tt
-                          LEFT JOIN `esua_epdc_events`.epdc_item_handle_process tmphp ON tmphp.ITEM_ID = tt.ITEM_ID
-                          AND tmphp.HANDLER_DEPT_ID = tt.DEPT_ID
-                          AND tmphp.CREATED_TIME > tt.CREATED_TIME
-                          AND tmphp.DEL_FLAG = '0'
-                  GROUP BY tt.`ID`) ttt WHERE ttt.earliestResponseTime IS NOT NULL GROUP BY ttt.DEPT_ID) t1 on t1.DEPT_ID = d.`id`
+        LEFT JOIN
+        (SELECT
+        tmp1.HANDLER_DEPT_ID,
+        tmp1.closedProjectCount,
+        IFNULL(ROUND(tmp1.handleProjectRatioFz / tmp1.closedProjectCount, 4), 0.0000) AS handleProjectRatio,
+        tmp1.handleProjectRatioFz,
+        tmp1.closedProjectCount AS handleProjectRatioFm,
+        IFNULL(ROUND((tmp1.bmyCount * 60 + tmp1.fcmyCount * 100 + (tmp1.closedProjectCount - tmp1.bmyCount - tmp1.fcmyCount) * 80 ) / tmp1.closedProjectCount, 4), 0.0000) AS satisfactionRatio,
+        IFNULL((tmp1.bmyCount * 60 + tmp1.fcmyCount * 100 + (tmp1.closedProjectCount - tmp1.bmyCount - tmp1.fcmyCount) * 80 ), 0) AS satisfactionRatioFz,
+        tmp1.closedProjectCount AS satisfactionRatioFm
+        FROM
+        (SELECT
+        t1.HANDLER_DEPT_ID,
+        COUNT(t1.ID) AS closedProjectCount,
+        IFNULL(SUM(TIMESTAMPDIFF(MINUTE,t1.itemCreatedTime, t1.closedItemTime)), 0) AS handleProjectRatioFz,
+        CASE WHEN t1.EVALUATION_SCORE = 0 THEN SUM(1) ELSE SUM(0) END AS bmyCount,
+        CASE WHEN t1.EVALUATION_SCORE = 2 THEN SUM(1) ELSE SUM(0) END AS fcmyCount
+        FROM
+        (SELECT eihp.`ID`, eihp.`HANDLER_DEPT_ID`, eihp.`CREATED_TIME` AS closedItemTime, ei.`CREATED_TIME` AS itemCreatedTime, ei.`EVALUATION_SCORE`
+        FROM `esua_epdc_events`.`epdc_item_handle_process` eihp
+        LEFT JOIN `esua_epdc_events`.`epdc_item` ei on ei.`ID` = eihp.`ITEM_ID`
+        WHERE eihp.`DEL_FLAG`= '0'
+        AND eihp.`STATE`= 10
+        AND date_format(eihp.CREATED_TIME, '%Y-%m') = #{yearMonth, jdbcType=VARCHAR} GROUP BY eihp.`ITEM_ID`) t1 GROUP BY t1.HANDLER_DEPT_ID) tmp1) tm1 on tm1.HANDLER_DEPT_ID = d.`id`
+        LEFT JOIN
+        (SELECT
+        tmp2.DEPT_ID,
+        tmp2.transferedCount,
+        IFNULL(ROUND((tmp2.closedProjectRatioFz / tmp2.transferedCount)*100, 4), 0.0000) AS closedProjectRatio,
+        tmp2.closedProjectRatioFz,
+        tmp2.transferedCount AS closedProjectRatioFm
+        FROM
+        (SELECT t2.DEPT_ID, COUNT(t2.ITEM_ID) AS transferedCount, CASE WHEN t2.ITEM_STATE = 10 OR t2.ITEM_STATE = 5 THEN SUM(1) ELSE SUM(0) END AS closedProjectRatioFz  FROM
+        (SELECT eid.`DEPT_ID`, eid.`ITEM_ID`, ei.`ITEM_STATE`
+        FROM `esua_epdc_events`.`epdc_item_dept` eid
+        LEFT JOIN `esua_epdc_events`.`epdc_item` ei on ei.`ID`= eid.`ITEM_ID`
+        WHERE eid.`DEL_FLAG`= '0'
+        AND ei.`DEL_FLAG`= '0'
+        AND eid.`CREATED_TIME` <![CDATA[ <> ]]> ei.`CREATED_TIME`
+        AND date_format(eid.CREATED_TIME, '%Y-%m') = #{yearMonth, jdbcType=VARCHAR} GROUP BY eid.`DEPT_ID`, eid.`ITEM_ID`) t2 GROUP BY t2.DEPT_ID) tmp2) tm2 on tm2.DEPT_ID = d.`id`
+        LEFT JOIN
+        (SELECT ttt.DEPT_ID, SUM(TIMESTAMPDIFF(MINUTE,ttt.timeToBeWhistled, ttt.earliestResponseTime)) AS respProject FROM
+        (SELECT
+        tt.CREATED_TIME AS timeToBeWhistled,
+        MIN( tmphp.CREATED_TIME ) AS earliestResponseTime,
+        tt.ITEM_ID,
+        tt.DEPT_ID
+        FROM
+        (SELECT eid.`ID`, eid.`DEPT_ID`, eid.`ITEM_ID`, eid.CREATED_TIME
+        FROM `esua_epdc_events`.`epdc_item_dept` eid
+        LEFT JOIN `esua_epdc_events`.`epdc_item` ei on ei.`ID`= eid.`ITEM_ID`
+        WHERE eid.`DEL_FLAG`= '0'
+        AND ei.`DEL_FLAG`= '0'
+        AND eid.`CREATED_TIME` <![CDATA[ <> ]]> ei.`CREATED_TIME`
+        AND date_format(eid.CREATED_TIME, '%Y-%m') = #{yearMonth, jdbcType=VARCHAR} GROUP BY eid.`DEPT_ID`, eid.`ITEM_ID`) tt
+        LEFT JOIN `esua_epdc_events`.epdc_item_handle_process tmphp ON tmphp.ITEM_ID = tt.ITEM_ID
+        AND tmphp.HANDLER_DEPT_ID = tt.DEPT_ID
+        AND tmphp.CREATED_TIME > tt.CREATED_TIME
+        AND tmphp.DEL_FLAG = '0'
+        GROUP BY tt.`ID`) ttt WHERE ttt.earliestResponseTime IS NOT NULL GROUP BY ttt.DEPT_ID) tm3 on tm3.DEPT_ID = d.`id`
         WHERE
-            d.DEL_FLAG= '0'
-          and (d.TYPE_KEY = 'community_party' OR d.TYPE_KEY = 'street_party')
-          and d.id != '1214855713407389697'
-   	and d.id not in(
-				SELECT t.DEPT_ID
-  				FROM `esua_epdc_admin`.`sys_dept_config` t
- 				WHERE t.DEL_FLAG= '0')
+        d.DEL_FLAG= '0'
+        and (d.TYPE_KEY = 'community_party' OR d.TYPE_KEY = 'street_party')
+        and d.id != '1214855713407389697'
+        and d.id not in(SELECT t.DEPT_ID FROM `esua_epdc_admin`.`sys_dept_config` t WHERE t.DEL_FLAG= '0')
         ORDER BY d.TYPE_KEY;
     </select>
 
     <select id="selectListDeptGovrnAbility" resultType="com.elink.esua.epdc.dto.screen.result.DeptGovrnAbilityDTO">
         SELECT
-            d.id as deptId,
-            d.PID as agencyId,
-            DATE_FORMAT(STR_TO_DATE(#{yearMonth, jdbcType=VARCHAR}, '%Y'),'%Y') AS yearId,
-            CONCAT(DATE_FORMAT(STR_TO_DATE(#{yearMonth, jdbcType=VARCHAR}, '%Y'), '%Y'), 'Q', QUARTER(STR_TO_DATE(#{yearMonth, jdbcType=VARCHAR}, '%Y-%m-%d'))) quarterId,
-            DATE_FORMAT(STR_TO_DATE(#{yearMonth, jdbcType=VARCHAR}, '%Y-%m'),'%Y%m') AS monthId,
-            IFNULL(t1.transferedCount, 0) AS transferedCount,
-            IFNULL(t.closedProjectCount, 0) AS closedProjectCount,
-            IFNULL(round((t1.respProject / t1.transferedCount),2), 0.00) respProjectRatio,
-            IFNULL(t1.respProject, 0) respProjectRatioFz,
-            IFNULL(t1.transferedCount, 0) respProjectRatioFm,
-            CASE WHEN t.closedProjectCount > t1.transferedCount THEN 100.00 ELSE IFNULL(round((t.closedProjectCount / t1.transferedCount),4)*100, 0.00) END AS closedProjectRatio,
-            IFNULL(CASE WHEN t.closedProjectCount > t1.transferedCount THEN t.closedProjectCount ELSE t1.transferedCount END, 0) AS closedProjectRatioFm,
-            IFNULL(t.closedProjectCount, 0) closedProjectRatioFz,
-            IFNULL(t.satisfactionRatio, 0.00) AS satisfactionRatio,
-            IFNULL(t.satisfactionRatioFz, 0) AS satisfactionRatioFz,
-            IFNULL(t.satisfactionRatioFm, 0) AS satisfactionRatioFm,
-            IFNULL(t.handleProjectRatioFz, 0) handleProjectRatioFz,
-            IFNULL(t.handleProjectRatioFm, 0) handleProjectRatioFm,
-            IFNULL(t.handleProjectRatio,0.00) AS handleProjectRatio
+        d.id as deptId,
+        d.PID as agencyId,
+        DATE_FORMAT(STR_TO_DATE(#{yearMonth, jdbcType=VARCHAR}, '%Y'),'%Y') AS yearId,
+        CONCAT(DATE_FORMAT(STR_TO_DATE(#{yearMonth, jdbcType=VARCHAR}, '%Y'), '%Y'), 'Q', QUARTER(STR_TO_DATE(#{yearMonth, jdbcType=VARCHAR}, '%Y-%m-%d'))) quarterId,
+        DATE_FORMAT(STR_TO_DATE(#{yearMonth, jdbcType=VARCHAR}, '%Y-%m'),'%Y%m') AS monthId,
+        IFNULL(tm2.transferedCount, 0) AS transferedCount,
+        IFNULL(tm1.closedProjectCount, 0) AS closedProjectCount,
+        IFNULL(round(tm3.respProject / tm2.transferedCount, 4), 0.0000) respProjectRatio,
+        IFNULL(tm3.respProject, 0) respProjectRatioFz,
+        IFNULL(tm2.transferedCount, 0) respProjectRatioFm,
+        IFNULL(tm2.closedProjectRatio, 0.00) AS closedProjectRatio,
+        IFNULL(tm2.closedProjectRatioFz, 0) AS closedProjectRatioFz,
+        IFNULL(tm2.closedProjectRatioFm, 0) AS closedProjectRatioFm,
+        IFNULL(tm1.handleProjectRatioFz,0) handleProjectRatioFz,
+        IFNULL(tm1.handleProjectRatioFm,0) handleProjectRatioFm,
+        IFNULL(tm1.handleProjectRatio,0.0000) AS handleProjectRatio
         FROM esua_epdc_admin.sys_dept d
-                 LEFT JOIN
-             (SELECT
-                  t.HANDLER_DEPT_ID,
-                  COUNT(t.ITEM_ID) AS closedProjectCount,
-                  IFNULL(ROUND((count(t.EVALUATION_SCORE = 1 or null) * 0.6 + count(t.EVALUATION_SCORE = 2 or null)) /
-                               count(t.EVALUATION_SCORE is not null or null),4)*100, 0.00) as satisfactionRatio,
-                  (count(t.EVALUATION_SCORE = 1 or null) * 0.6 + count(t.EVALUATION_SCORE = 2 or null)) AS satisfactionRatioFz,
-                  count(t.EVALUATION_SCORE is not null or null) AS satisfactionRatioFm,
-                  COUNT(t.ITEM_ID) / SUM(TIMESTAMPDIFF(MINUTE,t.itemCreatedTime, t.closedItemTime)) AS handleProjectRatio,
-                  COUNT(t.ITEM_ID) AS handleProjectRatioFz,
-                  SUM(TIMESTAMPDIFF(MINUTE,t.itemCreatedTime, t.closedItemTime)) AS handleProjectRatioFm
-              FROM
-                  (SELECT eihp.`ITEM_ID` , eihp.`HANDLER_DEPT_ID` , eihp.`CREATED_TIME` AS closedItemTime, ei.`CREATED_TIME` AS itemCreatedTime, ei.`EVALUATION_SCORE`
-                   FROM `esua_epdc_events`.`epdc_item_handle_process` eihp
-                            LEFT JOIN `esua_epdc_events`.`epdc_item` ei on ei.`ID` = eihp.`ITEM_ID` AND ei.`DEL_FLAG` = '0'
-                   WHERE eihp.`DEL_FLAG`= '0'
-                     AND eihp.`STATE`= '10'
-                     AND date_format(eihp.CREATED_TIME, '%Y-%m') = #{yearMonth, jdbcType=VARCHAR} GROUP BY eihp.`ITEM_ID`) t GROUP BY t.HANDLER_DEPT_ID) t on t.HANDLER_DEPT_ID = d.`id`
-                 LEFT JOIN
-             (SELECT ttt.DEPT_ID, COUNT(ttt.ITEM_ID) AS transferedCount, SUM(TIMESTAMPDIFF(MINUTE,ttt.timeToBeWhistled, ttt.earliestResponseTime)) AS respProject FROM
-                 (SELECT
-                      tt.CREATED_TIME AS timeToBeWhistled,
-                      MIN( tmphp.CREATED_TIME ) AS earliestResponseTime,
-                      tt.ITEM_ID,
-                      tt.DEPT_ID
-                  FROM
-                      (
-                          SELECT
-                              eid.ID,
-                              eid.CREATED_TIME,
-                              eid.DEPT_ID,
-                              eid.ITEM_ID
-                          FROM
-                              `esua_epdc_events`.epdc_item_dept eid
-                          WHERE
-                              eid.DEL_FLAG = '0'
-                            AND date_format( eid.CREATED_TIME, '%Y-%m' ) = #{yearMonth, jdbcType=VARCHAR}
-                          GROUP BY
-                              eid.ITEM_ID
-                      ) tt
-                          LEFT JOIN `esua_epdc_events`.epdc_item_handle_process tmphp ON tmphp.ITEM_ID = tt.ITEM_ID
-                          AND tmphp.HANDLER_DEPT_ID = tt.DEPT_ID
-                          AND tmphp.CREATED_TIME > tt.CREATED_TIME
-                          AND tmphp.DEL_FLAG = '0'
-                  GROUP BY tt.`ID`) ttt WHERE ttt.earliestResponseTime IS NOT NULL GROUP BY ttt.DEPT_ID) t1 on t1.DEPT_ID = d.`id`
+        LEFT JOIN
+        (SELECT
+        tmp1.HANDLER_DEPT_ID,
+        tmp1.closedProjectCount,
+        IFNULL(ROUND(tmp1.handleProjectRatioFz / tmp1.closedProjectCount, 4), 0.0000) AS handleProjectRatio,
+        tmp1.handleProjectRatioFz,
+        tmp1.closedProjectCount AS handleProjectRatioFm,
+        IFNULL(ROUND((tmp1.bmyCount * 60 + tmp1.fcmyCount * 100 + (tmp1.closedProjectCount - tmp1.bmyCount - tmp1.fcmyCount) * 80 ) / tmp1.closedProjectCount, 4), 0.0000) AS satisfactionRatio,
+        IFNULL((tmp1.bmyCount * 60 + tmp1.fcmyCount * 100 + (tmp1.closedProjectCount - tmp1.bmyCount - tmp1.fcmyCount) * 80 ), 0) AS satisfactionRatioFz,
+        tmp1.closedProjectCount AS satisfactionRatioFm
+        FROM
+        (SELECT
+        t1.HANDLER_DEPT_ID,
+        COUNT(t1.ID) AS closedProjectCount,
+        IFNULL(SUM(TIMESTAMPDIFF(MINUTE,t1.itemCreatedTime, t1.closedItemTime)), 0) AS handleProjectRatioFz,
+        CASE WHEN t1.EVALUATION_SCORE = 0 THEN SUM(1) ELSE SUM(0) END AS bmyCount,
+        CASE WHEN t1.EVALUATION_SCORE = 2 THEN SUM(1) ELSE SUM(0) END AS fcmyCount
+        FROM
+        (SELECT eihp.`ID`, eihp.`HANDLER_DEPT_ID`, eihp.`CREATED_TIME` AS closedItemTime, ei.`CREATED_TIME` AS itemCreatedTime, ei.`EVALUATION_SCORE`
+        FROM `esua_epdc_events`.`epdc_item_handle_process` eihp
+        LEFT JOIN `esua_epdc_events`.`epdc_item` ei on ei.`ID` = eihp.`ITEM_ID`
+        WHERE eihp.`DEL_FLAG`= '0'
+        AND eihp.`STATE`= 10
+        AND date_format(eihp.CREATED_TIME, '%Y-%m') = #{yearMonth, jdbcType=VARCHAR} GROUP BY eihp.`ITEM_ID`) t1 GROUP BY t1.HANDLER_DEPT_ID) tmp1) tm1 on tm1.HANDLER_DEPT_ID = d.`id`
+        LEFT JOIN
+        (SELECT
+        tmp2.DEPT_ID,
+        tmp2.transferedCount,
+        IFNULL(ROUND((tmp2.closedProjectRatioFz / tmp2.transferedCount)*100, 4), 0.0000) AS closedProjectRatio,
+        tmp2.closedProjectRatioFz,
+        tmp2.transferedCount AS closedProjectRatioFm
+        FROM
+        (SELECT t2.DEPT_ID, COUNT(t2.ITEM_ID) AS transferedCount, CASE WHEN t2.ITEM_STATE = 10 OR t2.ITEM_STATE = 5 THEN SUM(1) ELSE SUM(0) END AS closedProjectRatioFz  FROM
+        (SELECT eid.`DEPT_ID`, eid.`ITEM_ID`, ei.`ITEM_STATE`
+        FROM `esua_epdc_events`.`epdc_item_dept` eid
+        LEFT JOIN `esua_epdc_events`.`epdc_item` ei on ei.`ID`= eid.`ITEM_ID`
+        WHERE eid.`DEL_FLAG`= '0'
+        AND ei.`DEL_FLAG`= '0'
+        AND eid.`CREATED_TIME` <![CDATA[ <> ]]> ei.`CREATED_TIME`
+        AND date_format(eid.CREATED_TIME, '%Y-%m') = #{yearMonth, jdbcType=VARCHAR} GROUP BY eid.`DEPT_ID`, eid.`ITEM_ID`) t2 GROUP BY t2.DEPT_ID) tmp2) tm2 on tm2.DEPT_ID = d.`id`
+        LEFT JOIN
+        (SELECT ttt.DEPT_ID, SUM(TIMESTAMPDIFF(MINUTE,ttt.timeToBeWhistled, ttt.earliestResponseTime)) AS respProject FROM
+        (SELECT
+        tt.CREATED_TIME AS timeToBeWhistled,
+        MIN( tmphp.CREATED_TIME ) AS earliestResponseTime,
+        tt.ITEM_ID,
+        tt.DEPT_ID
+        FROM
+        (SELECT eid.`ID`, eid.`DEPT_ID`, eid.`ITEM_ID`, eid.CREATED_TIME
+        FROM `esua_epdc_events`.`epdc_item_dept` eid
+        LEFT JOIN `esua_epdc_events`.`epdc_item` ei on ei.`ID`= eid.`ITEM_ID`
+        WHERE eid.`DEL_FLAG`= '0'
+        AND ei.`DEL_FLAG`= '0'
+        AND eid.`CREATED_TIME` <![CDATA[ <> ]]> ei.`CREATED_TIME`
+        AND date_format(eid.CREATED_TIME, '%Y-%m') = #{yearMonth, jdbcType=VARCHAR} GROUP BY eid.`DEPT_ID`, eid.`ITEM_ID`) tt
+        LEFT JOIN `esua_epdc_events`.epdc_item_handle_process tmphp ON tmphp.ITEM_ID = tt.ITEM_ID
+        AND tmphp.HANDLER_DEPT_ID = tt.DEPT_ID
+        AND tmphp.CREATED_TIME > tt.CREATED_TIME
+        AND tmphp.DEL_FLAG = '0'
+        GROUP BY tt.`ID`) ttt WHERE ttt.earliestResponseTime IS NOT NULL GROUP BY ttt.DEPT_ID) tm3 on tm3.DEPT_ID = d.`id`
         WHERE
-            d.DEL_FLAG= '0'
-          and d.TYPE_KEY in ('district_dept','street_dept')
-          and d.id not in(
-            SELECT t.DEPT_ID
-            FROM `esua_epdc_admin`.`sys_dept_config` t
-            WHERE t.DEL_FLAG= '0')
+        d.DEL_FLAG= '0'
+        and d.TYPE_KEY in ('district_dept','street_dept')
+        and d.id not in(SELECT t.DEPT_ID FROM `esua_epdc_admin`.`sys_dept_config` t WHERE t.DEL_FLAG= '0')
         ORDER BY d.TYPE_KEY;
     </select>
 </mapper>