diff --git a/esua-epdc/epdc-module/epdc-events/epdc-events-server/src/main/java/com/elink/esua/epdc/modules/screen/service/impl/ScreenDeptEventEfficiencyServiceImpl.java b/esua-epdc/epdc-module/epdc-events/epdc-events-server/src/main/java/com/elink/esua/epdc/modules/screen/service/impl/ScreenDeptEventEfficiencyServiceImpl.java
index d512fc623..65abf89eb 100644
--- a/esua-epdc/epdc-module/epdc-events/epdc-events-server/src/main/java/com/elink/esua/epdc/modules/screen/service/impl/ScreenDeptEventEfficiencyServiceImpl.java
+++ b/esua-epdc/epdc-module/epdc-events/epdc-events-server/src/main/java/com/elink/esua/epdc/modules/screen/service/impl/ScreenDeptEventEfficiencyServiceImpl.java
@@ -79,7 +79,9 @@ public class ScreenDeptEventEfficiencyServiceImpl extends BaseServiceImpl<Screen
                     BigDecimal satisfiedCount = new BigDecimal(item.getSatisfiedCount());
                     item.setClosedRatio(closedCount.multiply(hundred).divide(eventCount, NumConstant.SIX, RoundingMode.HALF_UP).stripTrailingZeros());
                     item.setResponseRatio(responseCount.multiply(hundred).divide(eventCount, NumConstant.SIX, RoundingMode.HALF_UP).stripTrailingZeros());
-                    item.setSatisfiedRatio(satisfiedCount.multiply(hundred).divide(eventCount, NumConstant.SIX, RoundingMode.HALF_UP).stripTrailingZeros());
+                    if (item.getClosedCount() != NumConstant.ZERO) {
+                        item.setSatisfiedRatio(satisfiedCount.multiply(hundred).divide(closedCount, NumConstant.SIX, RoundingMode.HALF_UP).stripTrailingZeros());
+                    }
                 }
             });
             baseDao.deleteData(statDate);
@@ -116,7 +118,9 @@ public class ScreenDeptEventEfficiencyServiceImpl extends BaseServiceImpl<Screen
                     BigDecimal satisfiedCount = new BigDecimal(item.getSatisfiedCount());
                     item.setClosedRatio(closedCount.multiply(hundred).divide(eventCount, NumConstant.SIX, RoundingMode.HALF_UP).stripTrailingZeros());
                     item.setResponseRatio(responseCount.multiply(hundred).divide(eventCount, NumConstant.SIX, RoundingMode.HALF_UP).stripTrailingZeros());
-                    item.setSatisfiedRatio(satisfiedCount.multiply(hundred).divide(eventCount, NumConstant.SIX, RoundingMode.HALF_UP).stripTrailingZeros());
+                    if (item.getClosedCount() != NumConstant.ZERO) {
+                        item.setSatisfiedRatio(satisfiedCount.multiply(hundred).divide(closedCount, NumConstant.SIX, RoundingMode.HALF_UP).stripTrailingZeros());
+                    }
                 }
             });
             baseDao.deleteData(statDate);
@@ -153,7 +157,9 @@ public class ScreenDeptEventEfficiencyServiceImpl extends BaseServiceImpl<Screen
                     BigDecimal satisfiedCount = new BigDecimal(item.getSatisfiedCount());
                     item.setClosedRatio(closedCount.multiply(hundred).divide(eventCount, NumConstant.SIX, RoundingMode.HALF_UP).stripTrailingZeros());
                     item.setResponseRatio(responseCount.multiply(hundred).divide(eventCount, NumConstant.SIX, RoundingMode.HALF_UP).stripTrailingZeros());
-                    item.setSatisfiedRatio(satisfiedCount.multiply(hundred).divide(eventCount, NumConstant.SIX, RoundingMode.HALF_UP).stripTrailingZeros());
+                    if (item.getClosedCount() != NumConstant.ZERO) {
+                        item.setSatisfiedRatio(satisfiedCount.multiply(hundred).divide(closedCount, NumConstant.SIX, RoundingMode.HALF_UP).stripTrailingZeros());
+                    }
                 }
             });
             baseDao.deleteData(statDate);
@@ -196,10 +202,14 @@ public class ScreenDeptEventEfficiencyServiceImpl extends BaseServiceImpl<Screen
                         BigDecimal satisfiedCount = new BigDecimal(item.getSatisfiedCount());
                         String closedRatio = closedCount.multiply(hundred).divide(eventCount, NumConstant.ONE, RoundingMode.HALF_UP).stripTrailingZeros().toPlainString();
                         String responseRatio = responseCount.multiply(hundred).divide(eventCount, NumConstant.ONE, RoundingMode.HALF_UP).stripTrailingZeros().toPlainString();
-                        String satisfiedRatio = satisfiedCount.multiply(hundred).divide(eventCount, NumConstant.ONE, RoundingMode.HALF_UP).stripTrailingZeros().toPlainString();
                         item.setClosedRatio(closedRatio.concat("%"));
                         item.setResponseRatio(responseRatio.concat("%"));
-                        item.setSatisfiedRatio(satisfiedRatio.concat("%"));
+                        if (item.getClosedCount() != NumConstant.ZERO) {
+                            String satisfiedRatio = satisfiedCount.multiply(hundred).divide(closedCount, NumConstant.ONE, RoundingMode.HALF_UP).stripTrailingZeros().toPlainString();
+                            item.setSatisfiedRatio(satisfiedRatio.concat("%"));
+                        } else {
+                            item.setSatisfiedRatio("0%");
+                        }
                     } else {
                         item.setClosedRatio("0%");
                         item.setResponseRatio("0%");
diff --git a/esua-epdc/epdc-module/epdc-events/epdc-events-server/src/main/resources/mapper/screen/ScreenDeptEventEfficiencyDao.xml b/esua-epdc/epdc-module/epdc-events/epdc-events-server/src/main/resources/mapper/screen/ScreenDeptEventEfficiencyDao.xml
index 1c47633c4..c13dcb8f3 100644
--- a/esua-epdc/epdc-module/epdc-events/epdc-events-server/src/main/resources/mapper/screen/ScreenDeptEventEfficiencyDao.xml
+++ b/esua-epdc/epdc-module/epdc-events/epdc-events-server/src/main/resources/mapper/screen/ScreenDeptEventEfficiencyDao.xml
@@ -26,7 +26,7 @@
                    COUNT(ID)                                            AS eventCount,
                    COUNT(CASE ITEM_STATE WHEN '10' THEN ID END)         AS closedCount,
                    COUNT(CASE WHEN processCount > 1 THEN ID END)        AS responseCount,
-                   COUNT(CASE WHEN EVALUATION_SCORE > 0 THEN ID END)    AS satisfiedCount
+                   COUNT(CASE WHEN ITEM_STATE = '10' AND (EVALUATION_SCORE != 0 OR EVALUATION_SCORE > 0) THEN ID END)    AS satisfiedCount
             FROM epdc_item a
             LEFT JOIN (
                 SELECT ITEM_ID, count(ID) AS 'processCount'
@@ -67,7 +67,11 @@
                                    THEN ID END)                                                                   AS closedCount,
                    COUNT(CASE WHEN DATE_FORMAT(b.CREATED_TIME, '%Y-%m') = #{statDate} THEN ID END)                AS responseCount,
                    COUNT(CASE
-                           WHEN DATE_FORMAT(EVALUATION_TIME, '%Y-%m') = #{statDate} AND EVALUATION_SCORE > 0
+                           WHEN ITEM_STATE = '10' AND
+                           DATE_FORMAT(c.CREATED_TIME, '%Y-%m') = #{statDate} AND
+                           (EVALUATION_SCORE != 0 OR
+                           (DATE_FORMAT(EVALUATION_TIME, '%Y-%m') = #{statDate} AND
+                           EVALUATION_SCORE > 0))
                                    THEN ID END)                                                                   AS satisfiedCount
             FROM epdc_item a
             LEFT JOIN (
@@ -141,7 +145,11 @@
                                        THEN ID END)                                                                   AS closedCount,
                        COUNT(CASE WHEN DATE_FORMAT(b.CREATED_TIME, '%Y') = #{statDate} THEN ID END)                AS responseCount,
                        COUNT(CASE
-                               WHEN DATE_FORMAT(EVALUATION_TIME, '%Y') = #{statDate} AND EVALUATION_SCORE > 0
+                               WHEN ITEM_STATE = '10' AND
+                               DATE_FORMAT(c.CREATED_TIME, '%Y') = #{statDate} AND
+                               (EVALUATION_SCORE != 0 OR
+                               (DATE_FORMAT(EVALUATION_TIME, '%Y') = #{statDate} AND
+                               EVALUATION_SCORE > 0))
                                        THEN ID END)                                                                   AS satisfiedCount
                 FROM epdc_item a
                              LEFT JOIN (
@@ -256,9 +264,14 @@
                                                 '%Y-%m-%d') &lt;= #{endDate}
                                        THEN ID END)                                                                  AS responseCount,
                        COUNT(CASE
-                               WHEN DATE_FORMAT(EVALUATION_TIME, '%Y-%m-%d') &gt;= #{startDate} AND
-                                    DATE_FORMAT(EVALUATION_TIME,
-                                                '%Y-%m-%d') &lt;= #{endDate} AND EVALUATION_SCORE > 0
+                               WHEN
+                               ITEM_STATE = '10'  AND
+                               DATE_FORMAT(c.CREATED_TIME, '%Y-%m-%d') &gt;= #{startDate} AND
+                               DATE_FORMAT(c.CREATED_TIME, '%Y-%m-%d') &lt;= #{endDate} AND
+                               (EVALUATION_SCORE != 0 OR
+                               (DATE_FORMAT(EVALUATION_TIME, '%Y-%m-%d') &gt;= #{startDate} AND
+                                DATE_FORMAT(EVALUATION_TIME, '%Y-%m-%d') &lt;= #{endDate}  AND
+                                EVALUATION_SCORE > 0))
                                        THEN ID END)                                                                  AS satisfiedCount
                 FROM epdc_item a
                              LEFT JOIN (