diff --git a/src/views/modules/shequzhili/event/cpts/process-form-complete.vue b/src/views/modules/shequzhili/event/cpts/process-form-complete.vue
index 464c51eaf..a4e52fffe 100644
--- a/src/views/modules/shequzhili/event/cpts/process-form-complete.vue
+++ b/src/views/modules/shequzhili/event/cpts/process-form-complete.vue
@@ -211,6 +211,30 @@
               </div>
             </el-form-item>
           </div>
+          <div class="item">
+            <el-form-item label="确认问题是否已解决" label-width="118px" :class="{ 'form-item': source === 'visiual' }"
+              prop="examine">
+              <div :class="{ 'visiual-form': source === 'visiual' }">
+
+                <el-select v-model.trim="formData.confirmSolved" clearable class="item_width_4">
+                  <el-option v-for="item in confirmSolved" :key="item.value" :label="item.label" :value="item.value">
+                  </el-option>
+                </el-select>
+              </div>
+            </el-form-item>
+          </div>
+          <div class="item">
+            <el-form-item label="12345回访满意度结果" label-width="118px" :class="{ 'form-item': source === 'visiual' }"
+              prop="examine">
+              <div :class="{ 'visiual-form': source === 'visiual' }">
+
+                <el-select v-model.trim="formData.satisfactionResult" clearable class="item_width_4">
+                  <el-option v-for="item in satisfactionResult" :key="item.value" :label="item.label" :value="item.value">
+                  </el-option>
+                </el-select>
+              </div>
+            </el-form-item>
+          </div>
           <div class="item">
             <el-form-item label="上传图片" label-width="118px" :class="{ 'form-item': source === 'visiual' }" prop="files">
               <el-upload :headers="$getElUploadHeaders()" class="avatar-uploader" :action="uploadUlr"
@@ -285,6 +309,8 @@ export default {
       contactFailureList: [{ label: '已接通', value: 1 }, { label: '未接通', value: 0 }],
       coordinateList: [{ label: '配合', value: 0 }, { label: '未配合', value: 1 }],
       examineList: [{ label: '合格', value: 0 }, { label: '不合格', value: 1 }],
+      confirmSolved: [{ label: '问题未解决', value: 0 }, { label: '问题已解决', value: 1 }],
+      satisfactionResult: [{ label: '非常满意', value: 'verygood' }, { label: '满意', value: 'good' }, { label: '不满意', value: 'bad' }, { label: '非常不满意', value: 'verybad' }],
       satisfactionType : [
   {
     label: '满意',
diff --git a/src/views/modules/shequzhili/eventHandling/index.vue b/src/views/modules/shequzhili/eventHandling/index.vue
index 0d2905e99..f47b2a97d 100644
--- a/src/views/modules/shequzhili/eventHandling/index.vue
+++ b/src/views/modules/shequzhili/eventHandling/index.vue
@@ -143,8 +143,8 @@
                     <el-table-column fixed="right" label="操作" align="center" width="200px" prop="status">
                         <template slot-scope="scope">
                             <el-button @click="handleWatch(scope.row)" type="text" size="small">查看</el-button>
-                            <el-button  @click="handleDispose(scope.row,'dispose')" type="text" size="small" v-if="scope.row.operationType != '11'&&scope.row.operationType!= '12' ">办理</el-button>
-                            <el-button  @click="handleDispose(scope.row,'return')" type="text" size="small" v-if="scope.row.deptId && scope.row.latestOperatedTime && isWithinTwoHours(scope.row.latestOperatedTime) && scope.row.operationType!='11' &&scope.row.operationType!= '12'">退件</el-button>
+                            <el-button  @click="handleDispose(scope.row,'dispose')" type="text" size="small" v-if="scope.row.canOperate && scope.row.operationType != '11'&&scope.row.operationType!= '12' ">办理</el-button>
+                            <el-button  @click="handleDispose(scope.row,'return')" type="text" size="small" v-if="scope.row.canOperate && scope.row.deptId && scope.row.latestOperatedTime && isWithinTwoHours(scope.row.latestOperatedTime) && scope.row.operationType!='11' &&scope.row.operationType!= '12'">退件</el-button>
                         </template>
                     </el-table-column>
                 </el-table>