epmet pc工作端
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<template>
<div class="">
<el-form ref="ref_form" :inline="false" :model="formData" :rules="dataRule" label-width="118px">
<el-form-item label="办理情况" label-width="118px" :class="{ 'form-item': source === 'visiual' }" prop="content">
<div :class="{ 'visiual-form': source === 'visiual' }">
<el-input type="textarea" class="cell-width-area" :rows="2" placeholder="请输入办理情况"
v-model.trim="formData.content" :disabled="pageType === 'check'">
</el-input>
</div>
</el-form-item>
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<el-form-item label="上传录音" label-width="118px" :class="{ 'form-item': source === 'visiual' }" prop="luyin" :required="required">
<el-upload v-if="audioList.length < 3" :headers="$getElUploadHeaders()"
:action="uploadUlr" :data="{ customerId: customerId }" :show-file-list="false"
:on-success="handleAudioSuccess" :before-upload="beforeAudioUpload"
accept=".mp3" >
<el-button type="primary" :disabled="pageType === 'check'">上传录音<i
class="el-icon-upload el-icon--right"></i></el-button>
</el-upload>
<section class="uploadList">
<div v-for="file in audioList" :key="file.attachmentUrl" :file="file"
:style="{cursor:pageType === 'check'? 'no-drop':'pointer'}" >
<span>{{ file.attachmentName }}</span>
<span type="text" @click="handleAudioRemove(file)" class="el-icon-close"> </span>
</div>
</section>
</el-form-item>
<el-form-item label="上传图片" label-width="118px" :class="{ 'form-item': source === 'visiual' }" prop="luyin">
<el-upload v-if="audioList.length < 3" :headers="$getElUploadHeaders()"
:action="uploadUlr" :data="{ customerId: customerId }" :show-file-list="false"
:on-success="handleImgSuccess" :before-upload="beforeImgUpload"
accept=".jpg,.png,.jpeg">
<el-button type="primary" :disabled="pageType === 'check'">上传图片<i
class="el-icon-upload el-icon--right"></i></el-button>
</el-upload>
<section class="uploadList">
<div v-for="file in imgList" :key="file.attachmentUrl" :file="file"
:style="{cursor:pageType === 'check'? 'no-drop':'pointer'}">
<span>{{ file.attachmentName }}</span>
<span type="text" @click="handleImgRemove(file)" class="el-icon-close"> </span>
</div>
</section>
</el-form-item>
<el-form-item label="上传附件" label-width="118px" :class="{ 'form-item': source === 'visiual' }" prop="luyin"
>
<el-upload :headers="$getElUploadHeaders()" class="avatar-uploader" :action="uploadUlr"
accept=".doc,.pdf,.xls,.docx,.xlsx" :show-file-list="false"
:data="{ customerId: customerId }" :on-success="handleDocSuccess"
:on-remove="handleDocRemove" :before-upload="beforeDocUpload">
<el-button type="primary" :disabled="pageType === 'check'" >上传附件<i class="el-icon-upload el-icon--right"></i></el-button>
</el-upload>
<section class="uploadList">
<div v-for="file in docList" :key="file.attachmentUrl" :file="file"
:style="{cursor:pageType === 'check'? 'no-drop':'pointer'}">
<span>{{ file.attachmentName }}</span>
<span type="text" @click="handleDocRemove(file)" class="el-icon-close"> </span>
</div>
</section>
</el-form-item>
<el-divider></el-divider>
<div class="flex">
<div class="item">
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<el-form-item label="答复人" label-width="118px" :class="{ 'form-item': source === 'visiual' }"
prop="respondent">
<div :class="{ 'visiual-form': source === 'visiual' }">
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<el-input type="input" class="item_width_4" :rows="2" placeholder="请输入"
v-model.trim="formData.respondent">
</el-input>
</div>
</el-form-item>
</div>
<div class="item">
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<el-form-item label="答复电话" label-width="118px" :class="{ 'form-item': source === 'visiual' }"
prop="respondentPhone">
<div :class="{ 'visiual-form': source === 'visiual' }">
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<el-input type="input" class="item_width_4" :rows="2" placeholder="请输入"
v-model.trim="formData.respondentPhone">
</el-input>
</div>
</el-form-item>
</div>
<div class="item">
<el-form-item label="联系人" label-width="118px" :class="{ 'form-item': source === 'visiual' }" prop="contacts">
<div :class="{ 'visiual-form': source === 'visiual' }">
<el-input type="input" class="item_width_4" :rows="2" placeholder="请输入" v-model.trim="formData.contacts">
</el-input>
</div>
</el-form-item>
</div>
<div class="item">
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<el-form-item label="联系电话" label-width="118px" :class="{ 'form-item': source === 'visiual' }"
prop="contactsPhone">
<div :class="{ 'visiual-form': source === 'visiual' }">
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<el-input type="input" class="item_width_4" :rows="2" placeholder="请输入"
v-model.trim="formData.contactsPhone">
</el-input>
</div>
</el-form-item>
</div>
<div class="item">
<el-form-item label-width="118px" label="填报不合规诉求">
<el-select v-model.trim="formData.irregularity" clearable class="item_width_4">
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<el-option v-for="item in binaryOptionListReverse" :key="item.value" :label="item.label"
:value="item.value">
</el-option>
</el-select>
</el-form-item>
</div>
<div class="item" v-if="formData.irregularity === 0">
<el-form-item label-width="118px" label="不合规诉求类型" prop="nonComplianceType">
<el-select v-model.trim="formData.nonComplianceType" clearable class="item_width_4">
<el-option v-for="item in nonComplianceType" :key="item.value" :label="item.label" :value="item.value">
</el-option>
</el-select>
</el-form-item>
</div>
<div class="item" v-if="formData.irregularity === 0">
<el-form-item label="不合规诉求申请说明" label-width="118px" :class="{ 'form-item': source === 'visiual' }"
prop="nonComplianceNotesText">
<div :class="{ 'visiual-form': source === 'visiual' }">
<el-input type="textarea" class="cell-width-area" :rows="2" placeholder="请输入"
v-model.trim="formData.nonComplianceNotesText">
</el-input>
</div>
</el-form-item>
</div>
<div class="item">
<el-form-item label="办理真实度" label-width="118px" :class="{ 'form-item': source === 'visiual' }"
prop="verified">
<el-select v-model.trim="formData.verified" clearable class="item_width_4">
<el-option v-for="item in selectList" :key="item.value" :label="item.label" :value="item.value">
</el-option>
</el-select>
</el-form-item>
</div>
<div class="item">
<el-form-item label="问题解决情况" label-width="118px" :class="{ 'form-item': source === 'visiual' }"
prop="solveState">
<el-select v-model.trim="formData.solveState" clearable class="item_width_4">
<el-option v-for="item in solveStateOptions" :key="item.value" :label="item.label" :value="item.value">
</el-option>
</el-select>
</el-form-item>
</div>
<div class="item">
<el-form-item label="预计解决时间" label-width="118px" :class="{ 'form-item': source === 'visiual' }"
prop="solveEstimated">
<div :class="{ 'visiual-form': source === 'visiual' }">
<el-date-picker v-model.trim="formData.solveEstimated" class="cell-width-1" type="datetime" placeholder="请选择"
value-format="yyyy-MM-dd HH:mm:ss">
</el-date-picker>
</div>
</el-form-item>
</div>
</div>
<el-divider></el-divider>
<div class="flex">
<div class="item">
<el-form-item label="回访人" label-width="118px" :class="{ 'form-item': source === 'visiual' }"
prop="returnVisitor">
<div :class="{ 'visiual-form': source === 'visiual' }">
<el-input type="input" class="item_width_4" :rows="2" placeholder="请输入"
v-model.trim="formData.returnVisitor">
</el-input>
</div>
</el-form-item>
</div>
<div class="item">
<el-form-item label="回访时间" prop="returnTime" label-width="118px"
:class="{ 'form-item': source === 'visiual' }" style="display: block">
<div :class="{ 'visiual-form': source === 'visiual' }">
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<el-date-picker v-model.trim="formData.returnTime" class="cell-width-1" type="datetime" placeholder="请选择"
value-format="yyyy-MM-dd HH:mm:ss">
</el-date-picker>
</div>
</el-form-item>
</div>
<div class="item">
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<el-form-item label="联系当事人" label-width="118px" :class="{ 'form-item': source === 'visiual' }"
prop="loseContact">
<el-select v-model.trim="formData.loseContact" clearable class="item_width_4">
<el-option v-for="item in contactList" :key="item.value" :label="item.label" :value="item.value">
</el-option>
</el-select>
</el-form-item>
</div>
<div class="item">
<el-form-item label="未接通电话" label-width="118px" :class="{ 'form-item': source === 'visiual' }"
prop="putThrough">
<div :class="{ 'visiual-form': source === 'visiual' }">
<el-select v-model.trim="formData.putThrough" clearable class="item_width_4">
<el-option v-for="item in contactFailureList" :key="item.value" :label="item.label" :value="item.value">
</el-option>
</el-select>
</div>
</el-form-item>
</div>
<div class="item">
<el-form-item label="是否配合回访" label-width="118px" :class="{ 'form-item': source === 'visiual' }" prop="cooperate">
<el-select v-model.trim="formData.cooperate" clearable class="item_width_4">
<el-option v-for="item in coordinateList" :key="item.value" :label="item.label" :value="item.value">
</el-option>
</el-select>
</el-form-item>
</div>
<div class="item">
<el-form-item label="服务满意度" label-width="118px" :class="{ 'form-item': source === 'visiual' }" prop="satisfaction">
<div :class="{ 'visiual-form': source === 'visiual' }">
<el-select v-model.trim="formData.satisfaction" clearable class="item_width_4">
<el-option v-for="item in satisfactionType" :key="item.value" :label="item.label" :value="item.value"
@click.native="handelChangeSatisfaction(item.value)">
</el-option>
</el-select>
</div>
</el-form-item>
</div>
<div class="item">
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<el-form-item label="不满意原因" label-width="118px" :class="{ 'form-item': source === 'visiual' }"
prop="dissatisfyReason">
<div :class="{ 'visiual-form': source === 'visiual' }">
<el-select v-model.trim="formData.dissatisfyReason" clearable class="item_width_4">
<el-option v-for="item in noSatisfactionType" :key="item.value" :label="item.label" :value="item.value">
</el-option>
</el-select>
</div>
</el-form-item>
</div>
<div class="item">
<el-form-item label="回访意见" label-width="118px" :class="{ 'form-item': source === 'visiual' }"
prop="visitComments">
<div :class="{ 'visiual-form': source === 'visiual' }">
<el-input type="textarea" class="cell-width-area" :rows="2" placeholder="请输入"
v-model.trim="formData.visitComments">
</el-input>
</div>
</el-form-item>
</div>
</div>
<el-divider></el-divider>
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<section v-if="pageType === 'check'">
<div :class="['process-title', { 'process-title-vis': source === 'visiual' },]">
<img src="../../../../../assets/images/index/title-icon-chuli.png" width="30px" height="30px" alt="">
审核
</div>
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<div class="flex">
<div class="item">
<el-form-item label="审核结果" label-width="118px" :class="{ 'form-item': source === 'visiual' }"
prop="examine">
<div :class="{ 'visiual-form': source === 'visiual' }">
<el-select v-model.trim="formData.examine" clearable class="item_width_4">
<el-option v-for="item in examineList" :key="item.value" :label="item.label" :value="item.value">
</el-option>
</el-select>
</div>
</el-form-item>
</div>
<div class="item">
<el-form-item label="确认问题是否已解决" label-width="118px" :class="{ 'form-item': source === 'visiual' }"
prop="examine">
<div :class="{ 'visiual-form': source === 'visiual' }">
<el-select v-model.trim="formData.confirmSolved" clearable class="item_width_4">
<el-option v-for="item in confirmSolved" :key="item.value" :label="item.label" :value="item.value">
</el-option>
</el-select>
</div>
</el-form-item>
</div>
<div class="item">
<el-form-item label="12345回访满意度结果" label-width="118px" :class="{ 'form-item': source === 'visiual' }"
prop="examine">
<div :class="{ 'visiual-form': source === 'visiual' }">
<el-select v-model.trim="formData.satisfactionResult" clearable class="item_width_4">
<el-option v-for="item in satisfactionResult" :key="item.value" :label="item.label" :value="item.value">
</el-option>
</el-select>
</div>
</el-form-item>
</div>
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<div class="item">
<el-form-item label="上传图片" label-width="118px" :class="{ 'form-item': source === 'visiual' }" prop="files">
<el-upload :headers="$getElUploadHeaders()" class="avatar-uploader" :action="uploadUlr"
:data="{ customerId: customerId }" :show-file-list="true" :on-success="handleExamineImgSuccess"
:on-remove="handleExamineImgRemove" :before-upload="beforeImgUpload" accept=".jpg,.png,.jpeg">
<el-button type="primary" >上传图片<i
class="el-icon-upload el-icon--right"></i></el-button>
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</el-upload>
</el-form-item>
</div>
<div :span="24">
<el-form-item label="审核结果说明" label-width="118px" :class="{ 'form-item': source === 'visiual' }"
prop="examineContent">
<div :class="{ 'visiual-form': source === 'visiual' }">
<el-input type="textarea" class="cell-width-area" :rows="2" placeholder="请输入审核结果说明"
v-model.trim="formData.examineContent">
</el-input>
</div>
</el-form-item>
</div>
</div>
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</section>
</el-form>
</div>
</template>
<script>
import { Loading } from "element-ui"; // 引入Loading服务
import { requestPost } from "@/js/dai/request";
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import { binaryOptionList, nonComplianceType, satisfactionType, noSatisfactionType, binaryOptionListReverse } from "@/js/columns/constants";
let loading; // 加载动画
function iniFmData() {
return {
operationType: "11", //处理方式[11已办结,10办理中,9联系当事人]
content: '',//办理情况
files: [],//附件
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respondent: '',//答复人
respondentPhone: '',//答复人电话
contacts: '',//联系人
contactsPhone: '',//联系人电话
irregularity: '',//填报不合规诉求 0:是 1:否
nonComplianceType: '',//不合规诉求类型
nonComplianceNotesText: '',//不合规诉求申请说明
verified: '', //办理真实度是否属实 0:属实 1:不属实
returnVisitor: '',//回访人
solveState: '',//问题解决情况
solveEstimated: '',//预计解决时间
returnTime: '',//回访时间
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loseContact: '',//联系当事人0:已联系 1:未取得联系
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putThrough: '',//接通电话 0:接通 1:未接通
cooperate: '',//是否配合回访0:配合 1:不配合
satisfaction: '',//0:满意 1:非常满意 2:不满意
dissatisfyReason: '',//不满意原因
visitComments: '',//回访意见
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examine: null,//审核结果
examineContent: ''//审核说明
};
}
export default {
data() {
return {
binaryOptionList,
nonComplianceType,
satisfactionType,
noSatisfactionType,
binaryOptionListReverse,
customerId: localStorage.getItem("customerId"),
assistanceUnitList: [], //协办单位数组
formData: iniFmData(),
okflag: false,
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uploadUlr: window.SITE_CONFIG["apiURL"] + "/oss/file/uploadvariedfile",
eventDetailCopy: {},
solveStateOptions:[{ label: '未解决', value: '0' },{ label: '基本解决', value: '1' },{ label: '已解决', value: '2' },],
selectList: [{ label: '属实', value: 0 }, { label: '不属实', value: 1 }],
contactList: [{ label: '已联系', value: 0 }, { label: '未联系', value: 1 }],
contactFailureList: [{ label: '已接通', value: 1 }, { label: '未接通', value: 0 }],
coordinateList: [{ label: '配合', value: 0 }, { label: '未配合', value: 1 }],
examineList: [{ label: '合格', value: 0 }, { label: '不合格', value: 1 }],
confirmSolved: [{ label: '问题未解决', value: 0 }, { label: '问题已解决', value: 1 }],
satisfactionResult: [{ label: '非常满意', value: 'verygood' }, { label: '满意', value: 'good' }, { label: '不满意', value: 'bad' }, { label: '非常不满意', value: 'verybad' }],
satisfactionType : [
{
label: '满意',
value: 'perfect'
},
{
label: '基本满意',
value: 'good'
},
{
label: '不满意',
value: 'bad'
}
],
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dataRule: {
content: [
{ required: true, message: "办理情况不能为空", trigger: "blur" },
],
respondent: [
{ required: true, message: '答复人不能为空', trigger: 'blur' }
],
respondentPhone: [
{ required: true, message: '答复电话不能为空', trigger: 'blur' }
],
verified: [
{ required: true, message: "办理真实度不能为空", trigger: "blur" },
],
nonComplianceType: [
{ required: true, message: "不合规诉求类型不能为空", trigger: "blur" },
],
solveState: [
{ required: true, message: "问题解决情况不能为空", trigger: "blur" },
],
returnVisitor: [
{ required: true, message: "回访人不能为空", trigger: "blur" },
],
returnTime: [
{ required: true, message: "回访时间不能为空", trigger: "blur" },
],
loseContact: [
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{ required: true, message: "请选择联系当事人", trigger: "blur" },
],
putThrough: [
{ required: true, message: "请选择未接通电话", trigger: "blur" },
],
visitComments: [
{ required: true, message: "回访意见不能为空", trigger: "blur" },
],
cooperate: [
{ required: true, message: "请选择是否配合回访", trigger: "blur" },
],
satisfaction: [
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{ required: true, message: "请选择服务满意度", trigger: "blur" },
],
10 months ago
1 year ago
},
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required:false,
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imgList: [],
audioList: [],
docList:[],
examineImgList:[]
};
},
components: {},
computed: {
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},
props: {
eventId: {
type: String,
default: "",
},
eventDetailData: {
type: Object,
default() {
return {};
},
},
pageType: {
type: String,
default: "",
},
source: {
//展示来源:manage 管理平台 visiual 可视化平台
type: String,
default: "manage",
},
replayDetailObj:{
type: Object,
default() {
return {};
},
}
},
watch: {
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// // 监听 formData.video 的变化,动态更新验证规则
// 'eventDetailData.videoNeedFlag'(newVal) {
// if (newVal === 1) {
// console.log("sdlflkshgslg");
// // 如果 video 为 1,luyin 变为必填
// this.dataRule.luyin = [{ required: true, message: "请选择服务满意度", trigger: "blur" }];
// } else {
// // 如果 video 为 0,luyin 变为非必填
// this.dataRule.luyin = [{ required: false, message: "请选择服务满意度", trigger: "blur" }];
// }
// }
},
created() { },
mounted() {
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console.log(this.eventDetailData,"alallalalalalalal");
if (this.eventDetailData.videoNeedFlag=="1") {
this.required=true
console.log("sdlhgkjsghkld");
}
const { user } = this.$store.state;
this.agencyId = user.agencyId;
},
methods: {
handelChangeSatisfaction(val) {
if (val === 2) {
this.$set(this.dataRule, 'dissatisfyReason', [{ required: true, message: "请选择不满意原因", trigger: "blur" }]);
} else {
this.$delete(this.dataRule, 'dissatisfyReason');
}
},
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beforeAudioUpload(file) {
const isLt1M = file.size / 1024 / 1024 < 10;
if (!isLt1M) {
this.$message.error("上传文件大小不能超过 10MB!");
}
return isLt1M;
},
handleAudioSuccess(res, file, fileList) {
console.log("res.data.url", file);
if (res.code === 0 && res.msg === "success") {
console.log("res.data.url", res.data.url);
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this.audioList.push({
attachmentFormat: file.name.split(".").pop(),
attachmentName: file.name,
size: file.size,
attachmentType: file.raw.type,
attachmentUrl: res.data.url,
});
console.log(this.formData.files);
} else {
this.$message.error(res.msg);
}
},
handleAudioRemove(file) {
if(this.pageType === 'check')return
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let index = this.audioList.findIndex(
(item) => item.attachmentUrl == file.attachmentUrl
);
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this.audioList.splice(index, 1);
console.log(this.audioList);
},
beforeImgUpload(file) {
const isLt1M = file.size / 1024 / 1024 < 10;
if (!isLt1M) {
this.$message.error("上传文件大小不能超过 10MB!");
}
return isLt1M;
},
handleImgSuccess(res, file, fileList) {
console.log("res.data.url", file);
if (res.code === 0 && res.msg === "success") {
console.log("res.data.url", res.data.url);
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this.imgList.push({
attachmentFormat: file.name.split(".").pop(),
attachmentName: file.name,
size: file.size,
attachmentType: file.raw.type,
attachmentUrl: res.data.url,
});
console.log(this.formData.files);
} else {
this.$message.error(res.msg);
}
},
handleExamineImgRemove(file) {
console.log(file);
let index = this.examineImgList.findIndex(
(item) => item.url == file.response.data.url
);
this.examineImgList.splice(index, 1);
console.log(this.examineImgList);
},
handleExamineImgSuccess(res, file, fileList) {
console.log("res.data.url", file);
if (res.code === 0 && res.msg === "success") {
console.log("res.data.url", res.data.url);
this.examineImgList.push({
attachmentFormat: file.name.split(".").pop(),
attachmentName: file.name,
size: file.size,
attachmentType: file.raw.type,
attachmentUrl: res.data.url,
});
console.log(this.formData.files);
} else {
this.$message.error(res.msg);
}
},
handleImgRemove(file) {
if(this.pageType === 'check')return
let index = this.audioList.findIndex(
(item) => item.attachmentUrl == file.attachmentUrl
);
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this.imgList.splice(index, 1);
console.log(this.imgList);
},
beforeDocUpload(file) {
const isLt1M = file.size / 1024 / 1024 < 10;
if (!isLt1M) {
this.$message.error("上传文件大小不能超过 10MB!");
}
return isLt1M;
},
handleDocSuccess(res, file, fileList) {
console.log("res.data.url", file);
if (res.code === 0 && res.msg === "success") {
console.log("res.data.url", res.data.url);
this.docList.push({
attachmentFormat: file.name.split(".").pop(),
attachmentName: file.name,
size: file.size,
attachmentType: file.raw.type,
attachmentUrl: res.data.url,
});
console.log(this.docList);
} else {
this.$message.error(res.msg);
}
},
handleDocRemove(file) {
let index = this.docList.findIndex(
(item) => item.url == file.response.data.url
);
this.docList.splice(index, 1);
console.log(this.docList);
},
async getReplayInfo() {
this.okflag = false;
this.$refs["ref_form"].validate((valid, messageObj) => {
10 months ago
console.log(valid,"sdjglksdjdglksjg");
if (!valid) {
app.util.validateRule(messageObj);
} else {
this.okflag = true;
}
});
},
// 开启加载动画
startLoading() {
loading = Loading.service({
lock: true, // 是否锁定
text: "正在加载……", // 加载中需要显示的文字
background: "rgba(0,0,0,.7)", // 背景颜色
});
},
// 结束加载动画
endLoading() {
// clearTimeout(timer);
if (loading) {
loading.close();
}
},
},
};
</script>
<style lang="scss" src="@/assets/scss/modules/shequzhili/project-info.scss" scoped></style>
<style lang='scss' scoped>
@import "@/assets/scss/modules/visual/a_customize.scss";
@import "@/assets/scss/modules/shequzhili/event-info.scss";
</style>
<style scoped>
.el-dialog__body {
padding: 0 10px 20px !important;
}
</style>