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679 lines
27 KiB
679 lines
27 KiB
<template>
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<div class='pages'>
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<div class="container">
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<div class=" card">
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<div class="flex flex-center2 " style="padding: 15px;">
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<img style="left: 0; height: 14px;" src="../../assets/images/block.png" alt="">
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<div class="Dispatch">派单信息</div>
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</div>
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<div class="van-hairline--bottom" style=""></div>
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<div class="flex flex-center2 " style="padding: 15px;">
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<div class="Dispatch-left">派单人</div>
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<div class="Dispatch-right">{{tableData.agencyName}}</div>
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</div>
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<div class="van-hairline--bottom" style=""></div>
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<div class="flex flex-center2 " style="padding: 15px;">
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<div class="Dispatch-left">指派部门</div>
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<div class="Dispatch-right">{{tableData.deptName}}</div>
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</div>
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<div class="van-hairline--bottom" style=""></div>
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<div class="flex flex-center2 " style="padding: 15px;">
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<div class="Dispatch-left">指派时间</div>
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<div class="Dispatch-right">{{tableData.latestOperatedTime}}</div>
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</div>
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<div class="van-hairline--bottom" style=""></div>
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<div class="flex flex-center2 " style="padding: 15px;">
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<div class="Dispatch-left">联系当事人时限</div>
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<div class="Dispatch-right-red">{{tableData.contactTime}}</div>
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</div>
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<div class="van-hairline--bottom" style=""></div>
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<div class="flex flex-center2 " style="padding: 15px;">
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<div class="Dispatch-left">(部门)办结时限</div>
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<div class="Dispatch-right-red">{{tableData.limitTime}}</div>
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</div>
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<div class="van-hairline--bottom" style=""></div>
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<div class="flex flex-center2 " style="padding: 15px;">
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<div class="Dispatch-left">转办意见</div>
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<div class="Dispatch-right">{{tableData.transferAdvice}}</div>
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</div>
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<div class="van-hairline--bottom" style=""></div>
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<div class="flex flex-center2 " style="padding: 15px;">
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<div class="Dispatch-left">办理要求</div>
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<div class="Dispatch-right">{{tableData.handlingReq}}</div>
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</div>
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<div class="van-hairline--bottom" style=""></div>
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</div>
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</div>
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<div class="container">
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<div class=" card ">
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<div class="flex flex-end flex-center2 ">
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<div class="flex flex-center2 " style="padding:5px;">
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<img style="left: 0; height: 14px;" src="../../assets/images/block.png" alt="">
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<div class="Dispatch">热线详情</div>
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</div>
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<div class="handleStatus"> {{ tableData.operationTypeName }}</div>
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</div>
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<div class="context">
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{{ tableData.eventContent}}
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</div>
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<div class="flex flex-center2 " style="padding: 5px;">
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<div class="HotlineDetails-left">工单号:</div>
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<div class="Dispatch-right">{{tableData.workOrderNum}}</div>
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</div>
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<div class="van-hairline--bottom" style=""></div>
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<div class="flex flex-center2 " style="padding: 5px;">
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<div class="HotlineDetails-left">来电人:</div>
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<div class="Dispatch-right">{{tableData.name}}</div>
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</div>
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<div class="flex flex-center2 " style="padding: 5px;">
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<div class="HotlineDetails-left">来电号码:</div>
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<div class="Dispatch-right">{{tableData.mobile}}</div>
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</div>
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<div class="flex flex-center2 " style="padding: 5px;">
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<div class="HotlineDetails-left">问题分类:</div>
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<div class="Dispatch-right">{{tableData.categoryAllName}}</div>
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</div>
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<div class="flex flex-center2 " style="padding: 5px;">
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<div class="HotlineDetails-left">紧急程度:</div>
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<div class="Dispatch-right">{{tableData.exigency}}</div>
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</div>
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<div class="flex flex-center2 " style="padding: 5px;">
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<div class="HotlineDetails-left">是否回复:</div>
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<div class="Dispatch-right">{{tableData.replayed}}</div>
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</div>
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<div class="flex flex-center2 " style="padding: 5px;">
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<div class="HotlineDetails-left">是否保密:</div>
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<div class="Dispatch-right">{{tableData.secrecy}}</div>
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</div>
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<div class="flex flex-center2 " style="padding: 5px;">
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<div class="HotlineDetails-left">回复备注:</div>
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<div class="Dispatch-right">{{tableData.replayRemark}}</div>
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</div>
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</div>
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</div>
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<div class="container">
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<div class=" card ">
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<div class="flex flex-end flex-center2 ">
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<div class="flex flex-center2 " style="padding:5px;">
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<img style="left: 0; height: 14px;" src="../../assets/images/block.png" alt="">
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<div class="Dispatch">办理经过</div>
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</div>
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</div>
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<!-- <div class="context">
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{{ tableData.eventContent}}
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</div> -->
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<div v-for="(item,index) in afterList" :key="index">
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<div class="flex flex-end flex-center2 ">
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<div class="flex flex-center2 " style="padding:5px;">
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<div v-if="item.agencyId" class="Processhandling-left">指派</div>
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<div v-else class="Processhandling-left">{{item.processName}}</div>
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</div>
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<div class="Processhandling-right">{{item.processTime}}</div>
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</div>
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<div class="flex flex-center2 " style="padding: 5px;">
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<div class="Processhandling-left-left">操作人:</div>
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<div class="Dispatch-right">{{item.departmentName}}</div>
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</div>
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<div class="van-hairline--bottom" style=""></div>
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<div class="flex flex-center2 " style="padding: 5px;">
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<div class="Processhandling-left-left">指派部门:</div>
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<div class="Dispatch-right">{{item.agencyName}}</div>
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</div>
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<div class="flex flex-center2 " style="padding: 5px;">
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<div class="Processhandling-left-left">转办意见:</div>
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<div class="Dispatch-right">{{item.publicReply}}</div>
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</div>
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<div class="flex flex-center2 " style="padding: 5px;">
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<div class="Processhandling-left-left">联系当事人时限:</div>
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<div class="Dispatch-right">{{item.contactTime}}</div>
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</div>
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<div class="flex flex-center2 " style="padding: 5px;">
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<div class="Processhandling-left-left">(部门)办结时限:</div>
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<div class="Dispatch-right">{{formatDate1(new Date(item.timeLimit * 1000))}}</div>
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</div>
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</div>
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</div>
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</div>
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<div class="container1">
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<van-button style="width: 100%;" round type="info" @click="handlelist()">办理</van-button>
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</div>
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<van-popup round v-model="show" close-icon-position="top-left" position="bottom" :style="{ height: '70%' }">
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<van-cell-group>
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<van-field readonly is-link v-model="stutasName" label="办理状态" placeholder="请选择证件类型"
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@click="showPicker = true" />
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<van-action-sheet v-if="showPicker" v-model="show" :actions="actions" @select="onSelect" />
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<div class="textarea">
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<van-field type="textarea" v-model="content" label="办理情况" placeholder="请输入内容" rows="2" autosize
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show-word-limit required />
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</div>
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<van-cell>
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<div class="flex" is-link>
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<span style=" white-space: nowrap;">上传录音</span>
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<van-uploader v-model="fileList" :after-read="afterRead" accept="audio/mp3" preview-size=80px>
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<div class="flex flex-center2 m-left18">
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<img style="width: 15px;height: 15px;" src="../../assets/images/uploand.png">
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<span style=" white-space: nowrap;">选择文件</span>
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</div></van-uploader>
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</div>
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</van-cell>
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<van-cell title="上传图片">
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<template #label>
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<van-uploader v-model="pictureList" :after-read="afterRead1" :max-count="3" accept="audio/mp3"
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:max-size="10 * 1024 * 1024" />
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</template>
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</van-cell>
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<van-field v-model="respondent" label="答复人" placeholder="请输入" />
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<van-field v-model="respondentPhone" label="答复电话" placeholder="请输入" />
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<van-field v-model="contacts" label="联系人" placeholder="请输入" />
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<van-field v-model="contactsPhone" label="联系电话" placeholder="请输入" />
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<van-field readonly is-link v-model="irregularityName" label="填报不合规诉求" placeholder="请选择"
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@click="showunreasonable = true" />
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<van-action-sheet v-if="showunreasonable" v-model="irregularity" :actions="unreasonable"
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@select="onirregularity" />
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<van-field readonly is-link v-model="irregularityname" label="办理真实度" placeholder="请选择" required
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@click="showreal = true" />
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<van-action-sheet v-if="showreal" v-model="verified" :actions="realList" @select="onreal" />
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<van-field v-if="operationType=='11'" v-model="returnVisitor" label="回访人" placeholder="请输入" />
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<van-field v-if="operationType === '11'" readonly is-link v-model="returnTime" label="回访时间"
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placeholder="请选择" @click="showtime = true" />
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<van-datetime-picker v-if="showtime" type="datetime" :min-date="minDate"
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:max-date="maxDate" @confirm="handleConfirm" @cancel="handleCancel" />
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<van-field v-if="operationType=='11'" readonly is-link v-model="loseContactName" label="联系当事人"
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placeholder="请选择" required @click="showloseContact = true" />
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<van-action-sheet v-if="showloseContact" v-model="loseContact" :actions="loseContactList"
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@select="onloseContact" />
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<van-field v-if="operationType=='11'" readonly is-link v-model="putThroughName" label="未接通电话"
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placeholder="请选择" required @click="showputThrough = true" />
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<van-action-sheet v-if="showputThrough" v-model="putThrough" :actions="putThroughList"
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@select="onputThrough" />
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<van-field v-if="operationType=='11'" readonly is-link v-model="cooperateName" label="是否配合回访"
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placeholder="请选择" required @click="showcooperate = true" />
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<van-action-sheet v-if="showcooperate" v-model="cooperate" :actions="cooperateList"
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@select="oncooperate" />
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<van-field v-if="operationType=='11'" readonly is-link v-model="satisfactionName" label="服务都满意度"
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placeholder="请选择" required @click="showsatisfaction = true" />
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<van-action-sheet v-if="showsatisfaction" v-model="satisfaction" :actions="satisfactionList"
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@select="onsatisfaction" />
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<van-field v-if="operationType=='11'" readonly is-link v-model="dissatisfyReasonName" label="不满意原因"
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placeholder="请选择" required @click="showdissatisfyReason = true" />
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<van-action-sheet v-if="showdissatisfyReason" v-model="dissatisfyReason"
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:actions="dissatisfyReasonList" @select="onshowdissatisfyReason" />
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<div class="textarea">
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<van-field v-if="operationType=='11'" type="textarea" v-model="visitComments" label="回访意见"
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placeholder="请输入内容" rows="2" autosize show-word-limit required />
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</div>
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</van-cell-group>
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<div class="flex flex-x flex-mean" style="margin-top: 10px;">
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<van-button style="width: 30%;" round type="info" @click="cancel">取消</van-button>
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<van-button v-if="tableData.operationType!=='11'&& tableData.operationType!=='12'" style="width: 30%;" round type="info" @click="onreply">办理</van-button>
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</div>
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</van-popup>
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</div>
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</template>
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<script>
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import throttle from 'lodash/debounce'
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import { icEventList,agencyGridDepttree,process,reply } from '@/api/service'
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import { uploadvariedfile } from '@/api/basic'
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import { Dialog } from 'vant';
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export default {
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data() {
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return {
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showsdissatisfyReason:false,
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dissatisfyReasonName:"",
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showsatisfaction:false,
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satisfactionName:"",
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showcooperate:false,
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cooperateName:"",
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showputThrough:false,
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putThroughName:"",
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showloseContact:false,
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loseContactName:"",
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showtime:false,
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irregularityname:"",
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showreal:false,
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showdissatisfyReason:false,
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irregularityName:"",
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showunreasonable:false,
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fileList:[],
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pictureList:[],
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showPicker:false,
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stutasName:"办理中",
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show:false,
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icEventId:"",
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workOrderNum:"",
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mobile:"",
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status: false,
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pageNo: 1,
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pageSize: 50,
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tableData:{},
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afterList:[],
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minDate:new Date(),
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actions: [
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{ name: '已联系当事人', value: "9" },
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{ name: '办理中', value: "10" },
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{ name: '已办结', value: "11" },
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],
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unreasonable: [
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{ name: '是', value: "0" },
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{ name: '否', value: "1" },
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],
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dissatisfyReasonList: [
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{ name: '未回复', value: "0" },
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{ name: '服务态度差', value: "1" },
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{ name: '推诿扯皮', value: "2" },
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{ name: '处理不及时', value: "3" },
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{ name: '其他', value: "4" },
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],
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realList:[
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{ name: '属实', value: "0" },
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{ name: '不属实', value: "1" },
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],
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loseContactList:[
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{ name: '已联系', value: "0" },
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{ name: '未取得联系', value: "1" },
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],
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putThroughList:[
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{ name: '接通', value: "0" },
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{ name: '未接通', value: "1" },
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],
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cooperateList:[
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{ name: '配合', value: "0" },
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{ name: '不配合', value: "1" },
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],
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satisfactionList:[
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{ name: '满意', value: "0" },
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{ name: '非常满意', value: "1" },
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{ name: '不满意', value: "2" },
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],
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examineList:[
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{ name: '通过', value: "0" },
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{ name: '不通过', value: "1" },
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],
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operationType: "", //处理方式[11已办结,10办理中,9联系当事人]
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content: '',//办理情况
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files: [],//附件
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respondent: '',//答复人
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respondentPhone: '',//答复人电话
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contacts: '',//联系人
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contactsPhone: '',//联系人电话
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irregularity: '',//填报不合规诉求 0:是 1:否
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//不合规诉求类型
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verified: '', //办理真实度是否属实 0:属实 1:不属实
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returnVisitor: '',//回访人
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returnTime: "",//回访时间
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loseContact: '',//联系当事人0:已联系 1:未取得联系
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putThrough: '',//接通电话 0:接通 1:未接通
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cooperate: '',//是否配合回访0:配合 1:不配合
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satisfaction: '',//0:满意 1:非常满意 2:不满意
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dissatisfyReason: '',//不满意原因
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visitComments: '',//回访意见
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examine: null,//审核结果
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examineContent: ''//审核说明
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};
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},
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created() {
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this.icEventId =this.$route.query.icEventId;
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this.icEventList()
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this.process()
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},
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mounted() {
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},
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activated() {
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},
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methods: {
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onshowdissatisfyReason(item){
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this.dissatisfyReasonName=item.name
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this.dissatisfyReason=item.value
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this.showdissatisfyReason=false
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},
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oncooperate(item){
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this.cooperateName=item.name
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this.cooperate=item.value
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this.showcooperate=false
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},
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onsatisfaction(item){
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this.satisfactionName=item.name
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this.satisfaction=item.value
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this.showsatisfaction=false
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},
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onputThrough(item){
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console.log(item);
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this.putThroughName=item.name
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this.putThrough=item.value
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this.showputThrough=false
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},
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onreal(item){
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this.irregularityname=item.name
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this.verified=item.value
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this.showreal=false
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},
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onloseContact(item){
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this.loseContact=item.value
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this.loseContactName=item.name
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this.showloseContact=false
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},
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//获取事件
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async icEventList() {
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await icEventList({
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pageNo: this.pageNo,
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pageSize: this.pageSize,
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icEventId:this.icEventId
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}).then(res => {
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console.log(res.data.list[0],"skjlfhskdjfh");
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this.tableData=res.data.list[0]
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console.log(this.tableData,"skjlfhskdjfh");
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this.agencyGridDepttree()
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}).catch(err => {
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})
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},
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async agencyGridDepttree() {
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await agencyGridDepttree({
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agencyId: this.tableData.agencyId,
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purpose: "query"
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}).then(res => {
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this.tableData.push(res.agencyName)
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console.log(this.tableData,"skjlfhskdjfh");
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}).catch(err => {
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})
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},
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async process() {
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await process({
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icEventId:this.icEventId
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}).then(res => {
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this.afterList=res.data
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console.log(this.afterList,"skjlfhskdjfh");
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}).catch(err => {
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})
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this.afterList.forEach(item=>{
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item.processTime=this.formatDate1(new Date(item.processTime * 1000))
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})
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},
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onOperationType(){
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this.status=true
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console.log(this.status,"skjlfhskdjfh");
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},
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handlelist(){
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console.log("dslkfkhd");
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this.returnTime=this.formatDate1(new Date())
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this.show=true
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},
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showPicker1(){
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console.log("sdklfkhsfkl");
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this.showPicker=true
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},
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onSelect(item){
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console.log(item);
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this.stutasName=item.name
|
|
this.operationType=item.value
|
|
this.showPicker=false
|
|
},
|
|
ondissatisfyReason(item){
|
|
console.log(item);
|
|
this.dissatisfyReasonName=item.name
|
|
this.dissatisfyReason=item.value
|
|
},
|
|
onirregularity(item){
|
|
console.log(item);
|
|
this.irregularityName=item.name
|
|
this.irregularity=item.value
|
|
this.showunreasonable=false
|
|
},
|
|
cancel(){
|
|
console.log("dslkjksdf");
|
|
this.show=false
|
|
},
|
|
async onreply(){
|
|
await reply({
|
|
operationType:this.operationType, //处理方式[11已办结,10办理中,9联系当事人]
|
|
content: this.content,//办理情况
|
|
files: this.fileList.concat(this.pictureList),//附件
|
|
respondent: this.respondent,//答复人
|
|
respondentPhone: this.respondentPhone,//答复人电话
|
|
contacts: this.contacts,//联系人
|
|
contactsPhone: this.contactsPhone,//联系人电话
|
|
irregularity: this.irregularity,//填报不合规诉求 0:是 1:否
|
|
//不合规诉求类型
|
|
verified: this.verified, //办理真实度是否属实 0:属实 1:不属实
|
|
returnVisitor: this.returnVisitor,//回访人
|
|
returnTime: this.returnTime,//回访时间
|
|
loseContact: this.loseContact,//联系当事人0:已联系 1:未取得联系
|
|
putThrough: this.putThrough,//接通电话 0:接通 1:未接通
|
|
cooperate: this.cooperate,//是否配合回访0:配合 1:不配合
|
|
satisfaction: this.satisfaction,//0:满意 1:非常满意 2:不满意
|
|
dissatisfyReason: this.dissatisfyReason,//不满意原因
|
|
visitComments: this.visitComments,//回访意见
|
|
examine: this.examine,//审核结果
|
|
examineContent:this.examineContent,//审核说明,
|
|
icEventId:this.icEventId
|
|
}).then(res => {
|
|
console.log(res,"skjlfhskdjfh");
|
|
this.show=false
|
|
this.$toast.success('提交成功');
|
|
this.$router.push('/hotline')
|
|
|
|
}).catch(err => {
|
|
|
|
})
|
|
},
|
|
afterRead(file) {
|
|
file.status = 'uploading'
|
|
file.message = '上传中...'
|
|
if(file.file.file.file.name.split('.').pop()=='mp3')
|
|
uploadvariedfile(file.file)
|
|
.then(res => {
|
|
file.status = ''
|
|
file.attachmentUrl=res.data.url
|
|
file.attachmentType=file.file.type
|
|
file.attachmentName=file.file.name
|
|
file.attachmentFormat=file.file.name.split('.').pop()
|
|
console.log(this.fileList)
|
|
})
|
|
.catch(() => {
|
|
file.status = 'failed'
|
|
file.message = '上传失败'
|
|
})
|
|
console.log(file);
|
|
console.log(this.fileList,"sdf sdf ");
|
|
},
|
|
afterRead1(file) {
|
|
file.status = 'uploading'
|
|
file.message = '上传中...'
|
|
uploadvariedfile(file.file)
|
|
.then(res => {
|
|
file.status = ''
|
|
file.message = '上传成功'
|
|
file.url = res.data.url
|
|
console.log(this.fileList)
|
|
})
|
|
.catch(() => {
|
|
file.status = 'failed'
|
|
file.message = '上传失败'
|
|
})
|
|
},
|
|
handleConfirm(value) {
|
|
console.log(value);
|
|
this.returnTime = this.formatDate1(value);
|
|
console.log(this.returnTime);
|
|
this.showtime = false;
|
|
},
|
|
formatDate1(date) {
|
|
console.log("data",date);
|
|
const year = date.getFullYear();
|
|
const month = String(date.getMonth() + 1).padStart(2, '0'); // 月份从0开始,需加1
|
|
const day = String(date.getDate()).padStart(2, '0');
|
|
const hours = String(date.getHours()).padStart(2, '0');
|
|
const minutes = String(date.getMinutes()).padStart(2, '0');
|
|
const seconds = String(date.getSeconds()).padStart(2, '0');
|
|
return `${year}-${month}-${day} ${hours}:${minutes}:${seconds}`;
|
|
},
|
|
handleCancel() {
|
|
this.showtime = false;
|
|
}
|
|
},
|
|
|
|
components: {},
|
|
computed: {
|
|
statusClass() {
|
|
return {
|
|
'status-red': this.item.operationType === '未联系当事人',
|
|
'lan': this.item.operationType === '已联系当事人',
|
|
'status-cycn': this.item.operationType === '办理中',
|
|
'status-orange': this.item.operationType === '已办结待审核',
|
|
'status-grey': this.item.operationType === '已审核归档' || this.item.operationType === '其他默认状态'
|
|
};
|
|
},
|
|
|
|
},
|
|
watch: {}
|
|
}
|
|
</script>
|
|
|
|
<style lang='less' scoped>
|
|
:deep(.van-cascader__title) {
|
|
width: 100%;
|
|
}
|
|
|
|
:deep(.van-tabs__nav) {
|
|
padding-right: 80px;
|
|
box-sizing: border-box;
|
|
}
|
|
|
|
:deep(.van-tabs__nav--line) {
|
|
padding-bottom: 10px;
|
|
}
|
|
|
|
.workorder {
|
|
font-family: PingFang SC;
|
|
font-weight: 500;
|
|
font-size: 15px;
|
|
color: #999999;
|
|
}
|
|
.Dispatch{
|
|
font-family: PingFang SC;
|
|
font-weight: bold;
|
|
font-size: 17px;
|
|
color: #333333;
|
|
line-height: 21px;
|
|
padding-left: 10px
|
|
}
|
|
.Dispatch-left{
|
|
font-family: PingFang SC;
|
|
font-weight: 500;
|
|
font-size: 16px;
|
|
color: #666666;
|
|
line-height: 21px;
|
|
white-space: nowrap
|
|
}
|
|
.Dispatch-right{
|
|
font-family: PingFang SC;
|
|
font-weight: 500;
|
|
font-size: 16px;
|
|
color: #333333;
|
|
line-height: 21px;
|
|
padding-left: 20px;
|
|
}
|
|
.Dispatch-right-red{
|
|
font-family: PingFang SC;
|
|
font-weight: 500;
|
|
font-size: 16px;
|
|
color: #FF5F81 ;
|
|
line-height: 21px;
|
|
padding-left: 30px;
|
|
white-space: nowrap
|
|
}
|
|
.handleStatus{
|
|
font-family: PingFang SC;
|
|
font-weight: 500;
|
|
font-size: 14px;
|
|
color: #FF3C3C;
|
|
line-height: 21px;
|
|
white-space: nowrap
|
|
}
|
|
.context{
|
|
font-family: PingFang SC;
|
|
font-weight: 500;
|
|
font-size: 16px;
|
|
color: #333333;
|
|
line-height: 23px;
|
|
}
|
|
.HotlineDetails-left{
|
|
width: 66px;
|
|
font-family: PingFang SC;
|
|
font-weight: 500;
|
|
font-size: 15px;
|
|
color: #999999;
|
|
line-height: 20px;
|
|
white-space: nowrap
|
|
}
|
|
.Processhandling-left{
|
|
font-family: PingFang SC;
|
|
font-weight: 500;
|
|
font-size: 16px;
|
|
color: #333333;
|
|
line-height: 21px;
|
|
white-space: nowrap
|
|
}
|
|
.Processhandling-right{
|
|
font-family: PingFang SC;
|
|
font-weight: 500;
|
|
font-size: 13px;
|
|
color: #BDBDBD;
|
|
line-height: 20px;
|
|
white-space: nowrap
|
|
}
|
|
.Processhandling-left-left{
|
|
font-family: PingFang SC;
|
|
font-weight: 500;
|
|
font-size: 15px;
|
|
color: #999999;
|
|
line-height: 20px;
|
|
white-space: nowrap
|
|
}
|
|
.container1{
|
|
padding: 10px;
|
|
position: fixed;
|
|
bottom: 0;
|
|
width: 344px;
|
|
left: 6px;
|
|
display: flex; /* 确保 align-items 有效 */
|
|
justify-content: center; /* 可选:如果需要居中对齐内部内容 */
|
|
}
|
|
.inpit{
|
|
width: 100%;
|
|
min-height: 100px;
|
|
background: #F7F7F7;
|
|
border-radius: 10px;
|
|
border: none;
|
|
}
|
|
.input1{
|
|
border: none;
|
|
padding-left: 20px;
|
|
}
|
|
.textarea {
|
|
/deep/ .van-cell {
|
|
display: block;
|
|
}
|
|
/deep/ .van-field__label {
|
|
width: 100%;
|
|
}
|
|
/deep/ .van-cell__value {
|
|
margin-top: 10px;
|
|
background: #F7F7F7;
|
|
padding: 14px 16px;
|
|
}
|
|
}
|
|
|
|
</style>
|
|
|