diff --git a/epmet-user/epmet-user-server/src/main/java/com/epmet/controller/IcResiUserController.java b/epmet-user/epmet-user-server/src/main/java/com/epmet/controller/IcResiUserController.java
index 1f0a127b5f..0bfc2fa442 100644
--- a/epmet-user/epmet-user-server/src/main/java/com/epmet/controller/IcResiUserController.java
+++ b/epmet-user/epmet-user-server/src/main/java/com/epmet/controller/IcResiUserController.java
@@ -63,6 +63,7 @@ import org.apache.commons.io.FileUtils;
 import org.apache.commons.io.FilenameUtils;
 import org.apache.commons.io.IOUtils;
 import org.apache.commons.lang3.StringUtils;
+import org.apache.poi.poifs.filesystem.OfficeXmlFileException;
 import org.jetbrains.annotations.NotNull;
 import org.springframework.beans.factory.annotation.Autowired;
 import org.springframework.http.HttpHeaders;
@@ -476,8 +477,15 @@ public class IcResiUserController implements ResultDataResolver {
                 String errorMsg = ExceptionUtils.getThrowableErrorStackTrace(e);
                 log.error("【导入居民信息失败】导入失败：{}", errorMsg);
 
+                String resultDesc;
+                if (e instanceof OfficeXmlFileException) {
+                    resultDesc = "文件格式异常，请确保使用下载的模板文件";
+                } else {
+                    resultDesc = "系统异常，请查看系统日志";
+                }
+
                 // 要将导入任务状态设置为结束但不成功。不报错即成功，没有返回值
-                icResiUserImportService.finishImportTask(importTaskId, operatorId, ImportTaskConstants.PROCESS_STATUS_FINISHED_FAIL, "系统异常，请查看系统日志", null);
+                icResiUserImportService.finishImportTask(importTaskId, operatorId, ImportTaskConstants.PROCESS_STATUS_FINISHED_FAIL, resultDesc, null);
             } finally {
                 try {
                     if (importTempFileSavePath != null){